Jose G.
Do NOT buy
Do NOT believe the good reviews. I purchased my home in January, Come July I had a problem with my AC after about a month I got response they would not cover my repairs "due to pre existing issues" I filed a second claim during that time on our second AC unit and same response. I still had to pay a deductible twice that did not go towards my repairs and I still had to cover repairs on my own so they actually cost me more money. They covered nothing! After doing research I found that MANY others has the same response as I did "pre existing issues" stay away from them and sister company Axiom. *******UPDATE******* The company has reached out to me and agreed to refund for one of the two claims I put in. Issue resolved
Response from The Home Service ClubAug 19, 2019
In this case, the issue at hand was not subject to coverage and the liability is zero. Customer signed up with two bad systems. It is important to note that we are strictly a home warranty company and do not offer services such as home improvement, general contracting, upgrades, or remodeling. Our contract is extremely clear on what is and is not covered, and the agents were just as clear on the telephone. His unit was known to be installed improperly and not maintained to manufactures standards. Making this a known issue and should not be covered. The customer's unit was failing while it was owned by the previous home owner. The home inspector indicated just these facts on his report. We understand that is no fault to the customer, however when running the unit, installed improperly with lack of maintenance, causes the unit to struggle while causing damage and remotely sabotages the unit. Per the contract we are not responsible or liable for any systems or appliances, that are installed improperly and not maintained to manufactures required standards. Customer is fabricating false statements against indisputable facts and is attempting to bully us into giving him free expensive things that he is not entitled to and, again, was never told are part of coverage. His contract is available 24/7 upon sign up, and a sample contract is available 24/7 online prior to sign up. Despite the systems being completely not subject to coverage under the customer's policy, customer was offered significant assistance and a generous courtesy towards the replacements. Furthermore, we in good faith to help the customer, approved it for the maximum cap immediately and provided the customer with all of the information. The customer refused. Unfortunately we are not able to go against policy and allow fraudulent attempts and false, fabricated statements to change the product that we offer. The claim is approved as a courtesy and ready to proceed as soon as the customer is ready. We apologize the customer is not happy , but our company did nothing wrong and has attempted to, and continues to attempt to assist the customer. If the customer insists on disregarding the contract (the product they themselves purchased), and simply ignoring our responses - it is not the fault of our company or our agents. We are strictly a home warranty company and follow our contractual obligations and services. This claim is closed.