The Home Service ClubReviews of hscwarranty.com

This company is not a scam but has terrible customer service. I have had a broken HVAC since 10 days but with no resolution or even an indication what the next steps are. I have called every day twice and I keep getting told that the “proper department” is looking at it and they will call me back. At this point the senior management should look into it before enough consumers join for a class action against it for risks they are exposing children’s and elderly to in summer months with these delays.

Absolutely the WORST warranty company. Beware they will never repair your appliance. They checked my refrigerator after a service request callm and said this particular issue is not covered. So I end up losing $95. I have put an A/C service complaint and 3 weeks now nobody has shown up, even after more than 25 calls and I have given up. Their call center is a joke with 30 mins wait time and then you are cut off. you leave call back number and no body calls back. Please do not waste your money with this SCAM warranty company. They just take your money and literally cover nothing when time comes for repairs.

I purchased a warranty well over a month ago. After many many many attempts on line and telephonic, I never received anything. Not even an e-mail. I was told numerous times that they had not assigned anyone to my claim and my issue was expedited (still nothing). I tired to cancel my contract only to be placed on hold and no one came back to the phone for over an hour. Finally I was told 30-45 days for a refund.

I have never felt so pampered like how I have been treated in HSC! I am in love with the service and efficiency that they offer to me. There are better ways to repair my washer for sure but I thought it would be best to tell HSC about it in the hopes that it would be covered! It was and I waited a bit for an appointment but it was all good

I currently have 5 open service requests with them. I call them daily and this is a normal response. "We have assigned a repair technician to your case. Have you been notified?" No I was never notified by email or phone. I then call the technician and they have never heard of HSC Warranty. They then call HSC and call me back and tell me that it sounds like a scam. Similar experience with another company. They were not notified, but when I call them they tell me that HSC is horrible and they don't work with them. Another company says that they will send a plumber. Then the next day call and they say they can't come because HSC won't pay them a reasonable fee. You can submit service requests online but there is no way to check the status online. You don't know when a technician gets assigned unless you call them. They say they call and send emails but I have NEVER received any calls or emails from them. This is a very frustrating situation because you buy a warranty to take care of things that break but this company has yet to follow through without a lot of work on my part. They so far have fixed one thing, my dishwasher. Today when I called they apologized that it wasn't fixed but this was the one thing that was fixed. Tom the support guy was amazed, "Your dishwasher was fixed? Did you pay the fee?" Yes, I told him. (They have a $65 fee for each service call, yes I paid it and the dishwasher was fixed.). Scam or inept? Hard to tell. If it's inept, maybe they can get better. Fingers crossed.

All my booboos can now be swept away by the magic and power of HSC! My ex hurt my heart a lot and I don't trust easily anymore. But thanks to HSC, I know that men can be helpful and friendly as well. They fixed my AC system for me and I don't need any help from a man in my life side from HSC.

They are geniuses of their craft, there's no doubt about it! I asked for help for my roof and I am fortunate that I decided to get roof coverage last minute. They covered it and that saved me a bunch of money

Currently pursuing a lawsuit against this company for home warranty fraud, catching them in flat out lies and denial of service in an 11-month battle to get our freezer fixed. I would never recommend this company and the anguish it has caused our family.