The Home Service ClubReviews of hscwarranty.com

I am a senior citizen and owner of a small condo in Florida. I invested in a home warranty with this company in January 2020 at a cost of nearly $600. I trusted they would ‘have my back’ as they advertise. In March I put in a request for service on my air conditioner. For 3 weeks I made numerous calls, waiting hours on hold, made online inquiries and no one ever scheduled the service or even called me back. On April 13th, I finally cancelled my contract and was told I was entitled to a full refund less $45. I called an AC company myself and my AC was up and running the next day. Now 3 months have passed and I have not yet received my refund. I have sent emails to which no one has responded. I have made numerous phone calls trying to speak with someone who can help me. At first, the person who answered the phone said a refund would take 2-3 weeks. Then it was 4 weeks, then 45 business days. Now it has been 3 months and I want my money back. I don’t believe the positive reviews printed here. I don’t see how this company stays in business. It is the absolute worst experience with a company I have ever had.

I placed 2 service requests last Wed Jul 1st and have followed up a number of times this week to see who will be able to service me and I have received very limited responses back from your team. The initial 2 names I was given on Monday apparently do not work with your company due to non - payment. I would greatly appreciate it if you could point me to the correct department who will be able to provide the contractor names who will be able to come and perform my repairs.

One star is way too many for this home warranty company. I cancelled contract 2 months ago and have yet to receive a return call, as I was told I would receive, or a check for the unused portion of our contract. Prior to cancelling, I tried on 2 occasions to have service done. One, in the middle of a Chicago winter, was going to take 2 weeks to get a heater repair started. The second was an unseen, by a technician, microwave that was deemed not fit for repair and needed to be replace. My part of the replacement cost was unrealistic and their quote came straight from the Lowe's website. It was in the midst of covid, however, they failed to check with Lowe's. If they had they would have found out, like we did upon checking with Lowe's,that their installation team was not available to replace the microwave. Endless hours, yes hours, on hold trying to get to speak with someone, anyone. I don't trust that they will call me back if I do leave a call back number. Unable to ever get in touch with anyone in accounting or cancellations.

The reps they employ at HSC are very accommodating. They should become the model to follow for all companies that employ the same position! I aim to be as clever and hospitable as the people from the Home Service Club!

Stay far away from this company!!! It is a SCAM!!!!! Sales department is the only department that isquick to answer. If you need to file a claim, you are on hold at least 15 minutes and then it hangs up on you. When you finally get through, they will sent tech out you pay your service fee and 3 weeks later you will still be waiting for a resolution. If you do happen to get through and ask about your claim, they will tell you the same thing (we are customer service and it shows that they are working on it and that they will send an email to let them know you called in about your claim) and nothing gets done. They are just wasting your time. Save your money!!! Look them up on the better business bureau and you can see all the complaints they have. They are under home service club in New York,NY They are even going as far as blaming it in the Covid 19..😡😡 look on FB website, same complaints are posted way before covid 19..😡😡

In 2019 I bought a HSC warranty for 2 properties and I wish I hadn’t. I paid over $2k for each 5 year warranty and wish the service was half as good as the sales pitch. The first time I made a claim on the furnace was a disaster. It took months to get a qualified contractor to assess and fix the problem. The first contractor who came out tried to sell me a new furnace and improperly diagnosed the problem with the brand new thermostat. After months of me calling and emailing, I was finally able to get service. I went on LinkedIn and looked up names and emailed over 20 executives at HSC and only one finally responded and escalated the claim. As a result of that poor service, I canceled the other warranty and 6 months later I am still waiting to receive that refund. HSC doesn’t have an established network of contractors (at least not in chicago). I just filed a claim recently for the AC and they could not find a technician to work with them. I finally recommended someone who has been assigned to the claim. The claim still hasn’t been authorized and it’s been over two weeks. You have to have a lot of time and patience and be able to suffer through not having heat or AC with HSC. I would not recommend them to an enemy. I have had warranties with 3 companies and HSC is at the bottom of the list.

My boiler hasn't been working for days, so when I called HSC for assistance, they were very responsive. I didn't have to wait long before their service person arrived. I'd like to commend both their 3rd party repairman and the customer service assistance for a job well done in assisting me. Thanks!

The a/c in my mom's house has been acting so crazy. We couldn't increase the temperature, so we've been freezing our butts off for days! We called HSC when we realized things weren't going normalize soon and on its own, and luckily they were able to send a repairman quick. There was something wrong with the unit given to us so we had to have it replaced. Luckily, this was included in our HSC home coverage. I've learned its both efficient and practical to avail of this company's services.