The Home Service ClubReviews of hscwarranty.com

YOU GUYS ARE BIG RIP OFF. Took money for warranty and made me pay for SERVICE CALL on JULY 27, 2020. Making us call you 3 to 4 times a day for update and never gave us update since last 10 days. Every time I call it's all BS stories. NO CALL till today from APPRAISAL Department or supervisor. Supervisor ticket was also raised. 913448. Call me immediately with status on the service call made on July 26, 2020. WORST F*** COMPANY I HAVE EVER WORKED WITH. Please don't buy warranty with them. My no. 703-789-4996

My family has used there services for over twenty five years but their customer care policies don’t seem as important anymore. I have had good experiences in the past but when I really needed them to listen....they let me down. All they cared about was that I signed an agreement and that was that....to bad for me. I had a flat roof replaced because of a leak and their contractor told us it would never leak again. It has been just over 5 years ago and it’s leaking again.....to bad for me. They even told me the Toronto Roofing Industries had gone out of business. All their contractors also complain that Homeservice takes a big cut so they have to quote higher. They push how great their Club wil be there to help you down the road but they are empty promises. I will never deal with them again and I do not recommend signing up for their membership

My water heater suddenly broke and since I've been with home service club for almost 2 years now I requested for a claim and told me that they would be delivering service as soon as possible. Well, I was not disappointed. The next day, the repairman came and checked the water heater and fixed it on the spot. Thank you for the great service HSC.

1st claim for dishwasher. Their rep says that they have an internal formula that is not part of their contract that allows them to deny paying ANY cost for my replacement unit. Since the value of my dishwasher is zero they are offering me a courtesy credit of $100 if I purchase from Lowe's which happens to be most expensive brands... So I paid over $600 and just moved into my very first home to get ripped off in a whole new way from these people. Yeah they are somehow claiming to be honoring their contract.

My dryer stopped working and it took over 4 weeks to arrange for an appointment [I have kept track of all the dates]. When HSC arranged for an appliance company, they had no relationship with that company so I was charged with the final bill of over 100$. When I requested to speak with someone in the cancellation department, my account was terminated without notice and without email confirmation. Call backs from managers take 72h. Maybe it's a different service in the Seattle area. I do not recommend them.

I have been a customer for 5+ years. My first claim was for my AC unit that went out. The claim was denied because the complete system wasn't from the same company. The unit was in the house when I purchased it. If they are that specific, they should inspect and let you know if you're not eligible prior to taking your money. I figured that was a fluke and stayed with them. Now, my second claim is for my refrigerator that won't cool. I filed the claim online and didn't get a confirmation that was supposed to be automatic. I called and waited online for 40 minutes to get the confirmation. The next day, they called and assigned a technician. The technician called me at the end of the day, but wouldn't schedule an appointment because they told him the wrong service fee. I called HSC back and waited on hold for over 20 minutes, to be disconnected. I called back and opted for the call back option. They returned my call late that evening and said they would contact the vendor with the correct information. He wouldn't answer their calls, so they left a vm. The next day, I left vms for the vendor, who didn't answer or return my calls. Now the 4th day with no refrigerator and after throwing away all of my food, I call the vendor from another phone. He answers, but refuses to schedule an appointment because HSC owes him money and he has to resolve that first. I immediately call HSC to try and get another vendor, so I can get someone to at least come and look at the refrigerator to start the repair process. They try again to contact the vendor, who does not answer their calls. Now, the vendor has been dodging my calls and their calls for 3 days. They refuse to give me another vendor or allow me to get my own. They say that they have to speak with him first. How is that going to happen if he's refusing to answer any calls? As the paying customer, I really don't want to be caught in the middle of their vendor issue. I just want to be assigned a new tech, so I can get the service that I pay for. I asked to be transferred to a supervisor and they said they can't transfer me. They can only open a case to have a supervisor call me back in 24 to 72 hours. What kind of business treats their customers this way? Why am I in the middle of a billing dispute with their vendor. It's been 4 days and I still don't even have an appointment to get my refrigerator fixed. Don't they know we're in the middle of a pandemic? If it was a washing machine or dishwasher, I would probably be more patient. But, I need to go shopping and replace the food to feed my family. That can't happen without a working fridge. Clearly I have wasted thousands of dollars and will now have to pay to get my own refrigerator fixed. I could've bought several appliances for the money I've wasted with this company over the years. I don't believe the positive reviews. Their policies and customer service are horrible!

Phoning in your complaint to HSC is really easy! Nothing daunting or worrisome about it at all! They've got pleasant staff to boot, too! Actually, I could've filled out the online form but I always call to follow up on my claim! Customer service is great!

Always, they move and respond with impeccable speed and agility. There's nothing to do but tell the others of the good news and service that HSC gives people! I sent a claim before I went to bed and they got a potential appointment the next day!