Houswise Reviews | Read Customer Reviews of houswise.com

Houswise Reviews | Read Customer Reviews of houswise.com

Houswise reviews

175 approved reviews, newest moderated first

Tim H.
Dec 17, 2025
I accidentally had this sent to the…
I accidentally had this sent to the wrong address. There's absolutely no way of contacting the company. I've left numerous messages on their chat as well as email. I don't think they read them at all. Looks like they've shipped it out to my old address and another state and I'm just going to be out the money. Everything they say about easy returns isn't going to apply in my case. So far no response from the company 12-18 update Housewise is awesome! They're super busy but have responded and are sending it to the correct address. I highly recommend them!
Response from HouswiseDec 23, 2025
Hi Tim, Thank you so much for the update, we really appreciate it! We’re glad we were able to get everything sorted and have your order sent to the correct address. Your patience and understanding mean a lot to us, especially during a busy time. Thanks again for the recommendation and for choosing Houswise! Warmly, Sara from Houswise
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Travis K.
Dec 17, 2025
Houswise made managing home-related…
Houswise made managing home-related decisions feel much simpler. The platform was easy to navigate, and the information was presented in a clear, helpful way. It felt like a practical tool for homeowners who want less guesswork.
Response from HouswiseDec 27, 2025
Hi Travis, We’re so glad to hear we helped simplify your home-related decisions and took some of the guesswork out of the process. That’s exactly what we strive to provide! Thanks for sharing your experience and for choosing Houswise! Warmly, Sara from Houswise
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Darla P.
Dec 17, 2025
Great customer service
Their customer service was wonderful! I accidentally ordered 2 of something instead of just one, I emailed them right away once I realized it and within 24 hours they got back to me and refunded my card!
Response from HouswiseDec 25, 2025
Hi Darla, We’re so glad our customer service team was able to help quickly and get that refund taken care of for you! Mistakes happen, and we’re happy we could make it easy to fix. Thanks for sharing your experience and thank you for choosing Houswise! Warmly, Sara from Houswise
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Ashley S.
Dec 16, 2025
My order said it was expected by Sunday…
Update: the company reached out and resolved the issue! My order said it was expected by Sunday but never came. I tried to track my package but it hasn’t updated. I’ve tried contacting customer service several times with no response and also tried contacting the shipping company. I just want an update or refund but it’s just been hours of frustration
Response from HouswiseDec 23, 2025
Hi Ashley, Thank you so much for taking the time to update your review, we really appreciate it! We’re glad we were able to connect and get everything resolved for you. Thanks again for your patience, and for giving us the opportunity to make things right. Warmly, Sara from Houswise
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Brian B.
Dec 16, 2025
NON EXISTENT CUSTOMER SERVICE
When I say they have ZERO customer service....i mean ZERO! There is ZERO phone support. Only email. I have emailed numerous times AND found and tried calling the owner via his direct phone number... ZERO response! My order has been sitting for a week with a label created and no movement. I can’t tell if they have stock. Their website shows 1-4 days priority mail and they are still taking orders. If that backlogged…. SHUT IT DOWN! Don’t over promise….take people’s money….then under deliver! I’m 2 weeks out from Xmas. Should be plenty of time. I know it is the holiday season, however, add headcount to at least reply within a week. Beyond unprofessional. SAD. TREAD CAREFULLY PEOPLE! Their service stinks!
Response from HouswiseDec 27, 2025
Hi Brian, I’m truly sorry for the frustration and experience you’ve had, we understand how upsetting this is, especially during the holidays. We want to let you know that we’ve already replied to your request with updates and options to help resolve this. Please check your inbox and spam folder so we can work with you directly and make this right. Thank you for bringing this to our attention, we’re here to help. Warmly, Sara from Houswise
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Jamie J.
Dec 16, 2025
The pit itself is well made and…
The pit itself is well made and beautiful. A bit smaller than expected however, good for indoor use. I am very disappointed in the burn time. Very minimal burn time even with the extender.
Response from HouswiseJan 2, 2026
Hi Jamie, Thank you for sharing your experience. We’re glad to hear you find the pit well made and beautiful, but we’re sorry the burn time didn’t meet your expectations, we understand how disappointing that can be. We’ve reached out to you directly with tips and options that may help improve burn time, and we’re here to assist further if needed. We appreciate your feedback and the opportunity to help. Warmly, Sara from Houswise
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Nancy B.
Dec 14, 2025
Ordered a fire pit last week for a…
Ordered a fire pit last week for a Christmas present. When when I checked out the order came back online with a completely different shipping address than I had listed online. I never got a confirmation email or an order number sent to me. No phone number to contact this company I'm at a loss of what to do now
Response from HouswiseJan 3, 2026
Hi Nancy, I’m really sorry for the confusion and stress this has caused, especially with this being a Christmas gift. That’s not the experience we want for you. At the moment, we do handle support by email so we can properly track and resolve each order. We’ve reached out to you directly, so please check your inbox (and spam folder). We’ll work with you there to review the shipping address and make sure everything is corrected and taken care of. Thank you for bringing this to our attention, we’re here to help and make this right. Warmly, Sara from Houswise
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Hilary C.
Dec 12, 2025
Houswise’s customer service was prompt…
Houswise’s customer service was prompt and professional when I had to cancel 2 orders. They made it quick, easy and painless. I respect that in an age when a company can make it very difficult to return or cancel items! I will shop with them in the future.
Response from HouswiseDec 27, 2025
Hi Hilary, We’re so glad our team could make the cancellation process quick and painless for you, that kind of respect for our customers is very important to us. We truly appreciate your kind words and look forward to serving you again in the future! Warmly, Sara from Houswise
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