Dawn W.
How I got Scammed by HouseJet
I got a call from a great sales agent who would not let me off the phone. They told me that they could send me 13+ leads per month and would only take a 10% referral fee if I paid MORE upfront. And that I would get my money back ($4000) through my closings. I was told a lot of great and wonderful things on the phone. Once I paid....is where it became very obvious I was scammed. The "CRM" is total garbage. They try their hardest to get you to use their CRM but during the sales call I repeatedly told them that I was NOT going to use them as my main CRM and they said, "oh that's not a problem at all". Most of the leads (total 26 in 4 months or so) were repeat lead I had already had in my pipeline and my campaign was paused and NO ONE notified me! It took me a week or so to notice it and the explanation was that I didn't touch one of the leads in their CRM given to me. However, they do not mark the lead or highlight the lead you didn't touch, so it's very difficult and time consuming to find that lead. They started the campaign and two weeks later it was paused again. This time they said "I don't know why it was paused"...it was paused for nearly a month. I told them this was a joke, I want my money back. No one is paying attention on their end, I did not get the lead count I was profusely promised by the sales person, my campaign was "paused" for random/dumb/unexplained reasons. This place literally takes your money and will not give it back. I spend $4000 on 26 garbage leads which comes out to $153 a lead. And, the promise your money back through closings, so why not just refund me the same money that was promised I'd get back anyway. I think they take the money, spend it and tell people...well you signed a contract. Uh yea and ya'll didn't hold your end of the contract. Total scam, I have already told several agents not to use them as they come to me for advice after getting a call from Housejet. What a joke, what a scam. I still haven't gotten my money back and was upsold, scammed, swindled etc. So disappointing.
Response from HouseJetNov 4, 2024
Thank you for sharing your experience with us. We’re truly sorry to hear that we didn’t meet your expectations, and we take your feedback seriously. At HouseJet, we strive to provide agents with a steady stream of quality leads, and we apologize if there was any miscommunication regarding our lead flow. Our CRM is designed to support lead tracking, though we understand it may not work for everyone’s preferences. To ensure the best results for our agents, we pause referrals if new leads aren’t followed up on within 48 hours, resuming once follow-ups are completed. Notifications for lead updates are managed through your account settings, so if they were enabled, you should have received both text and email alerts. Additionally, our CRM highlights any leads that require attention and includes pop-up reminders to help keep track of follow-ups. We aim to work with agents who actively engage with their leads, which is why your lead count may have been lower than expected. We hope this clarifies some of the issues you encountered, and we’re here to discuss any further questions or concerns if you would like to reach out to support.



