Housecall ProReviews of housecallpro.com

I need someone from Housecall Pro to address a serious issue involving a $3,250 deposit I paid through your platform to Stevens Concrete. I paid the $3,250 deposit for work to be performed by Stevens Concrete. However, Stevens Concrete has informed me that Housecall Pro has not released my payment to them, and Housecall Pro has also refused to return the $3,250 to me. For approximately a week, I have repeatedly called and left messages attempting to resolve this matter. Despite my continued efforts, I have not received a return call, a clear explanation, or any meaningful assistance. This situation is extremely frustrating and completely unacceptable. Housecall Pro is holding $3,250 that I paid for my contractor, the contractor says the payment has not been received, and my money has not been returned. Stevens Concrete is now advising me to dispute the transaction because they have not received the funds. The lack of communication and customer support has been highly unprofessional. I made every effort to handle this privately and gave Housecall Pro ample opportunity to investigate and resolve the issue. Instead, my calls and messages have gone unanswered, leaving me with no choice but to raise this matter publicly. I expect Housecall Pro to address this immediately. Please contact me without further delay and either release my $3,250 payment to Stevens Concrete or return the funds to me.

I've literally been trying to cancel my subscription for a month. I only get automated responses and customer service left me on delivered for 2 weeks. You have to wait a month for them to "schedule a call" JUST TO CANCEL A SUBSCRIPTION. DO NOT RECOMMEND!!!!

My experience with Housecall Pro has been extremely frustrating. The nonstop calls and texts feel like spam and have become disruptive. On top of that, my deposit payments stopped going through, affecting my ability to run my business. I feel like this service has undermined my business instead of supporting it. I want the unwanted contact to stop and the payment problems resolved. Based on my experience, I cannot recommend Housecall Pro.

I have been happy with the service and am able to get in touch with customer service there are kinks yes. I would like to have the technician be able to see who the bill is going to in case it’s a landlord but overall I am happy.

We have tried a couple different software systems. HCP has absolutely the easiest interface that I've tried without jumping up to the crazy expensive systems like FieldEdge and Service Titan. I especially like the 'Schedule' page and that is where I do most of my operating day to day. It allows me to see all the jobs on for the week or month, and to go back and see where we were, what we did with all the locations and the technicians involved on previous days. BIG HELP.

Highly recommend HCP. It has changed our Plumbing business in the dispatch and billing areas over the last couple years. I must add they have excellent customer service.

As a bookkeeper, I find your integration with QuickBooks Online to be bad and your payroll reports require a lot of manipulation. Payroll reports should look like all other payroll companies' reports. Yours is a CSV. Integration into QBO for the sales and payments, take a lesson from Jobber.

Started our plumbing company over 5 months ago. Went with housecall pro, what a grave mistake that was. The software is awful, the billing department is a joke, they messed up our “orientation” and created two accounts and have been charging us twice a month for one account for over 5 months and each day I call to bring it up and I still get charged. They lie and lie and lie, it literally all they do. By far the worst company I have ever used for a CRM. I will be dropping them to go to Service Titan, house call pro is an absolute joke. Do not use them, they reel you in with free money (which you will never receive) they make false promises on recorded lines and continue to mess everything up. A complete and total waste of time, money and effort. I cannot and I mean I cannot suggest that you use any other company more aggressively than this. Save your wallet, time and sanity.