Housecall ProReviews of housecallpro.com

It has gone downhill over the last year. Every recent update has completely ruined this product. The most recent change is the worst one of them all. They moved the location of the ribbon/menu. It either takes up a good portion of the screen or minimizes into a bunch of icons that are too small and spread out in a non-cohesive way. None of it makes sense. The previous ribbon was clear and so easy to use. They've also added a bunch of nonsense to the menu that has complicated the user experience. Over the last couple of months messages became a complete mess. The update to job notes leaves room for critical errors. Complicated, messy filtering system that makes searching for something specific impossible. We now need to hit extra buttons to view a customer's estimates and jobs. Nothing is easy anymore. And customer support is lacking now as well. They used to help you, now they put all the work on you. They will make you jump through hoops and waste your time until they finally realize the problem is on their end. This was a flawless program at one time, 9 years later it's nothing but frustrating and it just doesn't work for us anymore. Sadly, we are now looking into other options.

Housecall Pro promises a lot, but the reality is very disappointing. The software has numerous issues that make daily business operations unnecessarily complicated. The messaging system is a complete mess. When a customer texts from an unknown number, one conversation is created. After adding the customer and scheduling a job, another conversation appears under their name. The customer continues texting the original thread while we’re responding in the new one. And there’s no way to properly search conversations by phone number or message content! The mobile app is frustrating, basic functions are poorly designed, and many essential features are either missing or unnecessarily complicated. They advertise a powerful, all-in-one business management solution, but in reality, too many basic functions don’t work the way a professional business needs them to. We spend more time dealing with software limitations than we should. For a paid platform that promises to simplify business operations, this is unacceptable. Instead of constantly promoting new features and making big promises, Housecall Pro should focus on fixing existing problems and delivering what customers are actually paying for.

They make to many changes and not always good . They’ve raised their prices 300 percent in the last couple months . We will be moving to a different platform .

Confusing, Not Transparent, and Difficult to Cancel My experience with Housecall Pro was frustrating from start to finish. The CRM was confusing to navigate, with too many pages and sections that seemed to serve the same purpose. What should have been a straightforward, user-friendly system felt unnecessarily complicated. Pricing transparency was another major issue. If you want to explore add-ons, you cannot simply view the pricing and make an informed decision on your own. Instead, you have to contact someone to discuss the details, which turned into a lengthy sales conversation focused on convincing me to purchase additional services. Between the separately tiered plans and add-ons, it was difficult to get a clear understanding of the actual costs without speaking to a representative. The cancellation process was just as frustrating. I was unable to cancel directly through my account. When I contacted the onboarding team, I was referred to customer service. After reaching out through chat, I was told my information had been forwarded to the cancellation team and that I would hear back within two business days. A process that should be simple and straightforward required multiple contacts and still did not provide an immediate resolution. Overall, I found Housecall Pro difficult to use, unnecessarily complicated, and lacking in pricing transparency. For a platform designed to help small business owners simplify their operations, the experience created more frustration than convenience. The software may offer useful features, but the confusing interface, sales-driven approach to add-on pricing, and inconvenient cancellation process made it difficult for me to justify continuing with the service.

TERRIBLE...Not surprised to see a 2.9 rating! The worst customer service. I have reached out 6 times to have OUR business phone number ported. They keep saying they have or will send the paperwork and then NOTHING! We have now been without an operating business phone number for over two months!! Jobber has amazing customer service. Don't waste your time with House call pro.

Do not use they are scammers who keeps calling and harassing businesses.

You cannot manually change the default 4-review pagination limit per click inside the contractor's Housecall Pro internal Review Dashboard. Plus, you can't sort lower to highest. I used a contractor on this platform, and had a bad experience. He wrote back and said look at all the 5 star reviews. But there were some 1 star, and no way to view them without clicking through 160 pages of 4 reviews per page! What kind of company doesn't allow customers to sort reviews properly??

Using software for scheduling they talked us into using there payroll from the get go it was wrong entered taxes wrong payroll had to be fixed by my accountant and then they took over two thousand out of my account and will not give it back!!! Customer service just gives excuses and no one will call back to speak to me as they just send emails with no resolution to issue they pretty much stole my money with no way to get it back!!