Housecall ProReviews of housecallpro.com

The program is Ok. I can’t wait to leave it though and go to service Titan. The program is incredibly glitchy.

Great software but they are extremely annoying with calling you and just being salesy it’s ridiculous

It's a pretty good program and fairly easy to get started into. However, they are constantly adding new features and changing things instead of working out the many known bugs and issues that slow down users daily. Lots of the promised features don't work at all and yet they add things like AI call answering. The blue chat bubble is an utter and total waste of time.

Housecall Pro refuse to cancel my account, Ive contacted them at least 15 times and the account is still open and linked with my social platforms with me having the option to terminate it. Please do yourself a favor and find a different software, I'm using Workiz and Jobnimbus and it's much more friendly and professional! Update: Housecall pro called me and tried to help - thank you.

We want to make other contractors aware - we have been paying clients using Housecall Pro for about 5 years. We recently had a scam with a customer asking us to order materials for him, without us coming out to do that work. We took his credit card payment and ordered those materials once it cleared. The payment was then refunded hours later by Housecall Pro, leaving us high and dry with these materials. In our invoice to the customer we had our job notes that indicated that there would be a $1000 nonrefundable fee if there was a cancellation for any reason. We contacted their help line immediately and after being sent to the payments division we were told that there is no recall on our part as we did not provide in the field services and we are not covered for materials charges only. They informed us there was nothing they could do to cover the nonrefundable fee.

Only way to contact for issues is the support chat. When you go there be prepared to spend 3 hours getting bounced around from representative. They say hello and then you get " My sincere apologies. I do need to step away to ensure that you're still being taken care of I'm going to transfer you over to another team member. I have provided detailed notes on our conversation so they can pick up right where we left off. Thank you for your patience. Then you get the new tech person that says Thank you for chatting with house call pro. I'm working with other pros as well. I'll be checking communication frequently. Thank you for for you're patience while I'm finishing up with my current and then you get hmm, my apologies, I do need to step away to ensure that you're still being taken care of I'm going to transfer you and over and over again. Going on two hours now and still haven't had an answer to my question of why my tenant is getting the invoice text messages when the homeowner is listed in system and should be getting the text messages.

A good software for starting out businesses, needs a good amount of work to make it complete package but luckily it integrates well with alot of good software. Pros: Cost, ease of use (mostly), good community, integrated apps work okay, great start, Cons: lacks alot of features even cheaper software use. It has good integration with good softwares but also feels like a cop out, they really need to either buy the software like OnCall air and company cam, port them into HCp or finally develop one of there own that works just as good. Ease of use is good for the most part but it gets confusing trying to get to customers notes or job notes or if there on a service plan if they are gotta do to many steps to get to it. Needs a good UI upgrade and specific position UI's like dispatch, office admins, technician to.make it more useful for them. Overall don't regret it i have high hopes it continues to develop better functions by HCp and not just integrate with someone else. It has the audience i feel to keep supporting it, but if it keeps being this low function I'll probably have to switch to something more powerful.

The software is a big game changer for me, but there is allot of room for improvement. 1. Doesn't sync with Facebook online booking button 2. There's no admin app for business owners who work primarily through their mobile phone. 3. The android version of the app does not display the 30 day calendar option 4. The mobile version makes it hard to search for past invoices and estimates.