James K.
Lousy customer service
I like a house call Pro from a running a business standpoint. But their customer service is horrible. They have some of the most incompetent people doing things that they have no idea how to do. Their website designers are a joke. The original designer is good but if you want something updated you might as well forget it. It is not worth the money that you pay for it. If they approved their customer service and got people maintaining websites that actually have a thought in their head then they would be an awesome service. I continue to use them because I do like the management side of it. They make sending invoices easy. It's easy to book a job. I like how they do the scheduling. This will be an awesome service if they just have better customer service and have people maintaining a business website that actually know what they're doing.
Response from Housecall ProSep 29, 2026
Thank you for taking the time to leave such detailed feedback, James. We're really glad to hear that Housecall Pro is making the day-to-day running of your business easier — invoicing, scheduling, and booking jobs are exactly the kind of things we want to feel simple, and it's great to know that side of the platform is working well for you. On the customer service and website support side, we hear you, and we take that seriously. We've located your account and gone back through your recent support history, and we want to make sure the experience you described gets addressed properly rather than just noted. Someone from our team will be reaching out to you directly to go over this with you.