Housecall ProReviews of housecallpro.com

Response from Housecall ProNov 12, 2025

Hi Maureen, We’re so sorry to hear about your experience — we completely understand how frustrating that must’ve been. 💙 We never want our Pros to feel unsupported, and your feedback means a lot. We’d love to learn more and make things right. Could you please email us at [email protected] with your company name and phone number so our team can follow up directly? Thank you for sharing your thoughts — it truly helps us improve.

Response from Housecall ProNov 11, 2025

Hi Daniel :) Thanks for this feedback! We're happy to hear that your experience has been user-friendly and the platform feels intuitive. We're especially glad to hear that you've had experience with other platforms but ours is the best! That's always really nice to hear. If you have any additional feedback or need anything, feel free to email us at [email protected] and we'd be happy to connect with you. Thanks again!

Response from Housecall ProNov 11, 2025

Hi Cara! I'm Chelsea with Housecall Pro! I really appreciate hearing how our support team is helping you as a newer Pro using our platform :) We aim to be all of those things: Knowledgeable, Responsive and Personable so it's great to hear that's been your experience so far! If you need anything additional or have any other feedback that would make your experience 5 stars, feel free to email me at [email protected] and I'd be happy to jump in with you! Thanks again for this excellent review and feedback! We appreciate you!

Response from Housecall ProNov 11, 2025

Hi Nick! We're so happy to hear you're happy! Creating these relationships with our Pros is extremely important to us. We want you to feel like we're always innovating for the betterment of your business so you have more time to do the important things in life. I love hearing that you feel like you've been able to grow with us and know that we're not done yet! This was a great review to read and respond to :) If you have any feedback on things you feel like could be improved, feel free to send us an email at [email protected] and we'd be happy to spend some time digging in with you. In the meantime, we hope to have many more years serving you and your plumbing company!

Response from Housecall ProNov 11, 2025

Hello! Thank you so much for sharing your honest feedback — we’re truly sorry to hear the software hasn’t met your expectations yet. We completely understand how important it is for the tools you use to be efficient and effective for your business. We were able to locate your account and will be reaching out soon because we’d really value your input. We’d love to hear more about where you think the software should be and what changes would make it more effective for you and your team. Your insight helps us continue to improve for all our Pros. Look forward to speaking with you.

Response from Housecall ProNov 12, 2025

Hi Jessica, Thanks so much for sharing your honest feedback — we’re really glad to hear you find Housecall Pro easy to use, but we’re truly sorry for the frustration caused by bugs and ongoing changes. We completely understand how disruptions can affect your day-to-day work. Our team is always working to balance fixing issues with releasing new tools to help Pros grow, but we know it’s just as important to keep everything running smoothly. We’ve noted your comments about performance, the chat bubble, and new features like AI Call Answering — and we’ll make sure this feedback reaches the right teams. We’ve also found your account and will be reaching out directly to learn more about your experience so we can better understand how to improve things for you and other Pros. Thanks again for taking the time to share — your insight helps us build a better product for everyone.

Response from Housecall ProNov 11, 2025

Hi Geo! I'm really glad to hear your experience has improved over the years you've been with us. We definitely don't take that trust for granted! We've been working extremely hard adjusting and updating all facets of our business to make our Pro's experience even better and it's nice to hear that you're noticing those changes! All of that comes from awesome feedback from our Pros so we can make those changes and be better, so thank you for sharing! If you do feel like there's more you'd like to see improved, feel free to send an email to [email protected] and we'd be happy to take a look and pass those recommendations on for you. Thanks again for being willing to share your honest opinions that help make us better!

Response from Housecall ProNov 11, 2025

Hi Robert :) Thank you so much for this feedback!! One of the main reasons we created Housecall Pro was to do the mundane side for you and give you tools to better run your business so you have more time back. I also love hearing you feel like you're getting all that value for a good price, which is definitely important to us. We're always looking for feedback so if you do find something you feel like could be improved or easier, let us know by emailing us at [email protected] and we can take a look! Sounds like you've had a great experience so far and we look forward to continue to give you ever penny's worth!