Housecall ProReviews of housecallpro.com

Response from Housecall ProNov 11, 2025

Hi Chuck! This is awesome! Thanks for sharing with us that the platform is making it easy for you and your customers. We love hearing about your customer's experience and that they're also really liking the platform. I'm also happy to hear that the few issues you have had, have been resolved by our excellent support team! That feedback is incredibly meaningful to them and I can't wait to share. If there's anything else you feel like you'd want to improve or any ideas you might have, feel free to share them by reaching out to our email: [email protected] and we'd be happy to connect with you. Thanks again for your feedback and sharing your experience. We're glad it's making a great impact :)

Response from Housecall ProNov 11, 2025

Hi Pembroke Plumbing team! We're so happy to hear you're loving Housecall Pro and all of our features! We try to create features that optimize your business and maximize your time. Thanks for also recommending us to other Pros. We want to make as many lives easier as we can and we take those recommendations seriously, so thank you! If there's anything else you feel like we could do better or you'd like to see implemented into our features, send us an email at [email protected] so we can connect about those. We're happy to pass along any feedback to our Product team for future consideration. Thank you so much for sharing this with us! We hope we can continue to make things easier and give you the tools to you need to optimize and scale your business!

Response from Housecall ProNov 11, 2025

Hi Butch! This is excellent news! We're really glad to hear some of our automations are helping you streamline some of your operations, which I'm sure is giving you a little time back in your day. The team will be ecstatic to hear the features they're creating are doing exactly as we intended :) I'm also really happy to hear our Customer Support as been quick and reliable. The Support team prides itself onto making sure we have the ability to understand your question and provide actual solutions or recommendations, so it's nice to hear the work they're doing is effective. If there's any recommendations you have for us to make anything better, let us know by emailing us at [email protected]. We'd love to take a look and are always on the hunt for great feedback. Thanks again for your awesome review of our platform! We look forward to making it even easier to streamline your operations in the future!

Response from Housecall ProNov 11, 2025

Hi Jay! I'm so happy to hear after all these years you're still happy with the program. We strive to make things better for all of our Pros and it's really nice to hear some of our legacy users still finding that the case, even after all the changes I'm sure you've seen :) Feel free to reach out with any idea or suggestion you might have by emailing us at [email protected] and we'd be happy to take a peek! Thank you again for this feedback, we look forward to serving you for many more years!

Response from Housecall ProNov 11, 2025

Hi Dalai, I’m truly sorry for the frustration and disappointment this experience has caused — that’s never what we want for our Pros. After reviewing your account, I saw you’re on an annual plan that was paid in full back in October, which is why this situation needs further review. I also listened to your call with one of our cancellation specialists, who explained our 14-day money-back guarantee for annual plans and mentioned getting leadership involved in your billing request. It looks like that conversation took place yesterday, and someone from our team will be reaching out via email soon with a decision. Your cancellation request has been submitted, and we truly appreciate your patience and understanding as we work to make sure everything is handled the right way. If you have any other questions please feel free to reach out to us at [email protected]

Response from Housecall ProNov 11, 2025

Hello Edimar, I hope this message finds you well. I’ve also left you a voicemail and sent a text message to ensure we connect. Additionally, our Billing team may be reaching out to you in regard to this as well. First and foremost, I want to sincerely apologize for any inconvenience you’ve experienced. This is certainly not the level of service we strive to provide at Housecall Pro. After carefully reviewing your case and consulting with our Billing team and management, we’ve decided to issue a refund of $245.61 for the Pipeline subscriptions. This refund covers both September’s enrollment/renewal and October. Please rest assured that the HCP Cam subscription was canceled before any charges were applied. Thank you again for your patience and understanding. If you have any questions or would like to discuss this further, please don’t hesitate to reach out to me directly. I’m here to help!

Response from Housecall ProOct 17, 2025

Hello! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!

Response from Housecall ProOct 17, 2025

Hi William, We’re truly sorry to hear about your experience, especially while you’re still in your free trial. It’s absolutely understandable to feel frustrated when you’re trying to get started and can’t get the help you need. Hearing that you were told “we can’t do anything” or that you were placed on a call list doesn't seem right or the experience we want you to have. We’d really like to make this right and ensure your concerns are properly addressed by our team. Can you please email us at [email protected] with your company name and a good contact phone number? We hope to hear from you soon!