Housecall ProReviews of housecallpro.com

Good Morning Mr Brooks Pettus My name is Antoine L Travers from ALT DIRECT Alarm & Video Surveillance Services. There seems to be a major disconnect with the services you offer and the services that you get!! I am finding that you offer credit card services but you seem to present these services in a very flawed manner. I will explain, if my client pays a deposit, or a bill for services rendered using a credit card , and as you except that charge from that client, would that not be money earned by me providing these services? I would say yes. But for some reasons unknown you're company believes that this is your money to steal and hold just for any or no reason at all!!. I find this theft of money very disturbing and flawed. This allows you to hold any or all money once you have received the money from any or all of the credit card companies or banks . But then to control and hold these monies in order to steal , and hold to gain interest on said money for any unknown terms as long as you want!! So according to the law a theft is determined by possession because possession is 9/10s of criminal law. So that means for those who may not understand, that if you have taken possession of money that was paid to a vendor for any period of time beyond the time it takes to transfer to your account, would and should be determine as a theft of one's money and services on that date of charge!! These actions have caused the current flawed services that you are said to supply!! So in layman's terms if I take your credit card payment, and then hold that payments money from who you are paying that payment to, I would then be guilty of that theft of your money because I am holding it because I can without any explanation!! It is theft!! So to be speak frankly , it is very difficult to say anything positive about theft ! So if you are willing to discuss these flaws further , please fell free to contact me directly. Thank you Respectfully yours Antoine L Travers ALT Direct Alarm 470-218-6118

House Call Pro has really allowed us to level up! This program has eliminated one office staff member. It makes us much more efficient too. Collecting payments has been a game changer. I thought our community would fuss about no paper tickets...wrong. HCP has worked very well for us.

Here at PK Plumbing we are very happy with House Call Pro! We have been using this program for scheduling and payroll since February and zero complaints. What has happened when I've had some small issue, there has always been an easy fix!! We have recommended HCP to other Plumbers and will continue to do so.

Housecall Pro was really great and worth every penny until the beginning of 2025. When we called, we couldn't talk to a human anymore for tech support. They would only relate thru AI. We couldn't get our questions answered. We no longer use HCP. The software was terrific for our needs. They provided everything we needed, until we couldn't get customer service for tech support anymore. We don't recommend HCP any more to any of our business friends or others. It has been over 2 weeks since my complaint to HCP, after they emailed stating an agent would be calling me. No one has ever called me from HCP. We're done with their complete lack of customer service. They just don't care about customer service.

The person I spoke to was very knowledgeable and good at explaining everything. I learned the new feature very quickly and have been enjoying it very much! Housecall helps my business exponentially!!

Housecall Pro has been absolutely amazing! Every time I reach out, their team is so helpful, understanding, and genuinely kind. They always take the time to listen and make sure I get the support I need. I really appreciate all the help they’ve given me, it’s made such a difference. It’s great to work with a company that truly cares about its customers.

Housecall Pro took money that was deposited for materials as a transaction, resulting in me losing almost 3k. I called and spoke to two support agents and stressed the importance of getting back to me that night and they never did. I still haven't received a call. Inexcusable

Was using up to 3 of their services and down to 1... over last 6yrs Not happy with customer service and communication There charges along with knowing what they're doing is ridiculous.