Housecall ProReviews of housecallpro.com

Response from Housecall ProOct 15, 2025

Hello John, Thank you for reaching out, and please accept our sincere apologies for the inconvenience you've experienced. We want to investigate this fully and find a resolution for you, but the information provided isn't quite enough to locate your account or past communication history. To ensure we can dig into this immediately and give you the definitive answers you need, please send an email to [email protected] that includes the following: *Your Company Name *Your Login Email *Your Phone Number We take your feedback seriously and are committed to helping you resolve this issue quickly. As soon as you send that information, we'll get started.

Response from Housecall ProOct 16, 2025

Hi Garrett, Thank you for taking the time to share your detailed feedback. We’re sorry to hear that invoicing and time tracking have been frustrating for you and your team — we know how important those features are for running your business smoothly. We appreciate you acknowledging the recent estimating updates, and we’ll be sure to share your feedback with our product team as we continue improving these areas. We’d really like the chance to learn more about your experience and see how we can help address these issues directly. Can you please email us at [email protected] with your company name and a good contact phone number?

Response from Housecall ProOct 9, 2025

Hello, I did happen to reach out to you today, and I was unable to get to connect with you. I will send an email to you, to see if we can connect! Thank you, on our end it looks like everything was cancelled, and it was just a free trial. If you would like us to add you to our DNC list, please let us know!

Response from Housecall ProOct 15, 2025

Hi Yuri, Thank you for your feedback, and please pardon our delayed response — I wanted to ensure everything was fully resolved before reaching out. Our team made multiple attempts to connect with your company regarding the cancellation of the HCPA feature on your account. This included phone calls, text messages, emails, and voicemails starting on September 18th. Unfortunately, we weren’t able to connect directly, as verbal confirmation is required to complete the cancellation. We completely understand how busy things can get, so we tried reaching out at different times of day to make it as convenient as possible. Great news! I reviewed your chats and saw your most recent written request to cancel, — I went ahead and made sure this has now been taken care of for you. If you have any other questions, please don’t hesitate to reach out to us at [email protected] . Wishing you a wonderful Wednesday! 🌻

Response from Housecall ProOct 3, 2025

Hi Hunter, thank you for your review. We apologize if our outreach felt intrusive—that’s never our intention. To ensure this doesn’t happen again, please send your name and number to [email protected] so we can add you to our Do Not Call list. Have a great day!

Response from Housecall ProOct 1, 2025

Hi Kerry, We appreciate your feedback and are sorry to hear about the issues you encountered with our platform's customization, editor, and support. We'll investigate the limitations you mentioned and the support experience you described. Your comments will help us improve. I wanted the chance to connect with you, but I am having a hard time finding you in our system. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!

Response from Housecall ProOct 1, 2025

Hi Sadie, We appreciate you taking the time to share your experience. We're sorry to hear about the issues you've encountered with our customer service, estimate/invoice formats, and system glitches. We'll review your feedback as we work to improve our services. Going to make an attempt to reach out and see how we can assist here. Hope to connect with you soon!

Response from Housecall ProOct 1, 2025

Hello Ari, I'm sorry to hear you've been experiencing issues with your account. I have looked into this for you, and it appears your account has been fully closed and the charges you were concerned about have been refunded. I can confirm that the charges you saw in August were for an add-on feature called Pipeline, which is billed separately from the main subscription. I can also see that a refund was issued for all of those charges. While it is unfortunate that you will no longer be using Housecall Pro, we wish you the very best as you continue your endeavors. If you have any further questions, please feel free to reach out to our team at [email protected].