Housecall ProHousecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.Powered by AI built from 100M+ jobs. Grow revenue, save time, and build a winning reputation.
Housecall Pro (housecallpro.com) has 684 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
IT & Communication · FORT COLLINS, Colorado
Excellent
IT & Communication · Parker, Colorado
Excellent
IT & Communication · Aurora, Colorado
Excellent
IT & Communication · Denver, Colorado
Excellent
684 approved reviews, newest moderated first
John
I’ve been trying to cancel their service for 3 months. Worst company I’ve ever worked with
Response from Housecall ProDec 30, 2025
We regret you've had trouble canceling. Please know that we value your feedback and we'll look into how we can improve our cancellation process. Can you send me an email at [email protected] with your company name, login email, and phone number? I want to personally look into this for you.
Lori L.
I got roped into this pretty quickly after simply Googling things like how to get more business in my housecleaning. After 8 stressful hours of trying to understand their stupid app, I realized it wasn’t for me. Trying to cancel was a fail…several chats, 3 phone calls later, and “someone has been assigned and will DEFINITELY call you,” I marked my debit card as stolen to escape a future billing from these mf b******.
Response from Housecall ProDec 9, 2025
Hi Lor! I'm Chelsea. Thanks for reaching out here as well as the complaint on the Better Business Bureau. I took a look through everything and noticed that you requested to cancel your account on 12/4 at which time we let you know our team would reach out to you in 1-3 business days. We're still within that time frame as today is the 3rd business day. I asked our team to reach out to you this morning and it looks like they were unable to get a hold of you but left a message. When you get a moment, feel free to give them a ring back. I want to assure you that even if we don't speak with you, your account will be cancelled before the next billing date which would have been 1/4/2026. I'm also sorry to hear that you had trouble understanding the software. Our Early Engagement team had been trying to reach out to set up a call so they could help you get started but I don't show they were ever able to connect with you. If you're still interested in the software in the future, that option will be available again to help get you started! Our goal is to make software easy to use so I'm definitely sad to hear you had 8 stressful hours trying to get things set up. That's definitely not the experience we want you to have. Thanks again for reaching out to us about this cancellation process. I'll be sending over some feedback to our team about this to hopefully make it easier for the future! In the meantime, feel free to pass me some feedback about the trouble you had with the app and let us know if you're unable to get ahold of our team by emailing us at [email protected] and I'd be happy to take another look. Sincerely, Chelsea
James The P.
I am a plumber that has been called by HCP multiple times to do a demonstration that will only take 30 minutes. In return they offer a $50 Amazon giftcard. Which they never send out. I called them several times and they say remember to check your spam folder. Lol, I receive all your emails in my regular inbox, but the email with the giftcard goes to spam. So, I check every Saturday because they supposedly go out on Fridays, nothing. I gave them my time twice and got screwed twice. My time is valuable and having it waste with no compensation is BS. I wouldn't recommend doing business with liars.
Response from Housecall ProDec 9, 2025
Hi James! I'm Chelsea with Housecall Pro. I'm so sorry to hear that you've not received your gift card for our demo. I've reached out to our team who handles our gift cards to see if yours are getting bounced from your email or why you haven't received one. We definitely want you to get paid for the time you spent with our team! You mentioned that you gave us your time twice but I'm only seeing one demo in 2025. I'd like to get a little bit more information so I'm going to be reaching out to the email we have one file with you. If there's a better email to reach out to, feel free to email me directly at [email protected] and I'd be happy to jump in with you there! Sincerely, Chelsea
William
I`m paying for a VoIP service with them and been using it for 2 years but I have no service for the past 30 days, for a business it`s a disaster and we already lost more than 20k dollars on the customers we lost. The support found a bug and confirmed that it`s on their side but they don't know how to fix it. We're switching to another service and moving all our database which is a hustle. Save yourself some time and check their competitors before commit to this service
Response from Housecall ProDec 9, 2025
Hi William, Thanks for reaching out about your phones being down for 30 days now. We requested some information from you so we can look into this a bit further because we're not able to find you using just your first name in our system. We did have a small bug impacting our voice feature but I don't show anything critical right now that would make it so you're unable to receive calls totally. Can you send us an email to [email protected] so we could take a further look for you. I totally understand if your company has made a choice to leave Housecall Pro because of this and we're certainly sad to see you go! If there's any additional information or anything I can do to help, please let me know via email and I'd be happy to jump in! Sincerely, Chelsea
Drew B.
Customer service has noticeably improved over the past couple of months. We were recently assigned a Housecall Pro Success Advisor, and Matthew has been fantastic to work with. He’s proactive, follows up when I get busy, and genuinely advocates for us. Honestly — he deserves a raise. We really do enjoy using Housecall Pro. It has helped us streamline our processes, provide better service to our customers, and stay organized with our team. We appreciate the steady improvements and can tell the Housecall Pro team is listening and working hard to enhance the platform. Keep up the great work!
Response from Housecall ProNov 21, 2025
Hello Drew! We're happy to hear about the improved customer service and that our team is making a difference for you. It's great to know the platform helps streamline your processes and better serve your customers. We appreciate your feedback and are committed to continuous improvement! Please reach out to us at [email protected] if you have any other feedback! Have a great day!
KensCrystalCleanLLC
My experience with housecallpro has been nothing, but frustrating. The platform is marked as an all-in-one solution, but it consistently fails at the most basic functions, Features that should be simple either don't work, or are buried under confusing menus, or require unnecessary workarounds. Support is slow, unhelpful, and often provides generic answers that don't solve anything. For a service that charges as much as they do, the reliability and usability are extremely disappointing. I've wasted more time troubleshooting this software then it has saved me. If you're a small business looking for something efficient and trustworthy look elsewhere house call pro has been nothing but a headache.
Response from Housecall ProNov 21, 2025
Hi Kendall, We truly appreciate you taking the time to share your feedback. We understand how important it is for your software to work seamlessly, especially when it’s such a vital part of running your business. Housecall Pro is a software-based platform, and while there may be occasional issues like with any technology, our goal is always to identify and resolve them as quickly as possible. With the help of our pros and dedicated troubleshooting team, we work hard to find solutions and improve performance with every update. We can see that you’ve been in contact with two of our managers regarding your technical support experience, and the communication you’ve received through chat is consistent with our process. The manager you spoke with most recently also mentioned that she’ll reach out again as soon as she has additional feedback to share. We completely understand how frustrating this has been and truly appreciate your patience as we work through it. Please know that we’re working as hard as we can to address the issues you’ve encountered and to make your experience with Housecall Pro as smooth and reliable as possible.
Bonnie
We had a few issues on start up but the account management team has been great and most of our issues have been resolved by their product team. They are constantly working on fixing any issues and improving the platform. We have tried others and while this is not perfect and there are still a few issues we would like to have resolved, it is the best one i have found for the price. In my opinion there are only a few out there that may be better and they are prohibitively expensive. I feel this is definitely the best bang for our buck. We are confident that they will continue to improve over time. Huge improvement over our last provider.
Response from Housecall ProNov 17, 2025
Hi Bonnie! I'm Chelsea with Housecall Pro! We appreciate you taking the time to leave this review and your feedback! We're so glad to hear that our account management have been helpful in resolving your issues or passing things along to our Product team to for visibility! It's great to know that you feel our platform provides excellent value and is a significant improvement over your previous provider. We're always looking to make things even better and your feedback is a huge help! If you ever have any additional feedback, feel free to send us an email at [email protected] and our team would be happy to jump in. Thanks again for letting us know about your experience. We're so happy to have you apart of our Housecall Pro family!
The Rightman Plumbing and G.
I have 2 erroneous credit card charges that I never authorized and the support has been less than supportive with taking care of this matter. The 'support' is nothing but a merry-go-round of non-answers. If I could give 0 stars I would.
Response from Housecall ProNov 18, 2025
Hi there! I’m Chelsea with Housecall Pro! Thanks for reaching out, and I’m really sorry for the confusion and frustration around those recent charges. I took a closer look at your account and the associated notes to get the full picture. It looks like Lori signed up for the account in July 2025 with help from our sales team under a promotion for three months of our highest plan at $99 per month. Shortly after, the add-on feature HCP Cam was added on a promotional offer as well. Unfortunately, it appears that promo didn’t process correctly, and you were charged $49 on 7/13. I’ve asked our billing team to refund that charge, and you should see the credit back on your card within 3–7 business days, depending on your bank. I also see that your team requested to cancel the account at the end of July, and we were able to refund the August subscription fee of $99. However, we’re not able to refund the original $99 subscription fee since the cancellation request came in after our 24-hour grace period. I completely understand this situation can be frustrating and seems like there was some confusion with folks on your team signing up. If you have any additional questions, feel free to reach out to [email protected] and we'd be happy to connect with you!