Housecall Pro Reviews | Read Customer Reviews of housecallpro.com

Housecall Pro Reviews | Read Customer Reviews of housecallpro.com

Housecall Pro reviews

684 approved reviews, newest moderated first

nn S.
Jun 9, 2026
HOUSE CALL PRO IS TERRRRRRRRRRRRRRIBLE…
HOUSE CALL PRO IS TERRRRRRRRRRRRRRIBLE , I HAVE BEEN A CUSTOMER FOR 4 YEARS, THEY INCRESED PRICE EVERY YEAR WITHOUT CONSENT AND I WAS ON AUTO PAY, AND WHEN I CALLED THEM TO COMPLAIN ABOUT THIS, THEY CANCELLED MY ACCOUNT, MADE THE SCREEN BLANK , ALL MY INVOICES AND PAYMENT DATA DISSAPEREED, THEY ARE HIGHLY HIGLY VINDICTIVE, AND DID NOT EVEN FIX IT ON THE PHONE, SAID SOMEONE IN CHAT WILL TAKE CARE OF IT, STILL WAITING. DO NOT USE THEM , THIS IS MY OPINION AFTER 4 YEARS AS CUSTOMER. ITS ONE THING TO BE A CROOK N SQUEEZE MORE MONEY, ITS ANOTHER THING TO DEAL WITH A VINDICTIVE UNPROFESSIONAL COMPANY HOUSE CALL PRO THAT DELETES DATA WHEN ASKED WHY THEY BILLED HIGHER. EVIDENCE OF HOW EVERYTHING ON MY DASHBOARD WAS REMOVED WHEN ASKED WHY WE WERE BILLED HIGHER OVER THE YEARS. ALSO THEY DO NOT HAVE ANY ANSWERS ON CALL, THEY ESCAPE SAYING SOMEOTHER CHAT TEAM WILL GET BACK.AND SHE SAID I HAVE NO PLAN, AFTER BILLING FOR 4 YEARS AND I HAVE NOT GIVEN ANY CANCELLATION. MIND YOU THIS IS AFTER BILLING ME CONTINIOUSLY FOR 4 YEARS. I WAS BILLED OVER 20 DOLLARS EVERY MONTH. THEY HIDE THIER ADRESS ETC SO YOU DONT SUE THEM FOR LOSS OF DATA N MONEY.I AM A SMALL TO MID SIZED BUSINESS IHAVE MORE EVIDENCE IF ANYBODY NEEDS, HOUSE CALL PRO IS MANIPULATIVE, OVERSMART AND PLAY YOU YOU WILL BE BILLED MINIMUM 80 DOLLARS BASIC PLAN , NOT 50 AS ADVERTISED, OR IN OFFER IT WILL CHANGE AFTER 3 MONTHS. ALSO PLEASE CHECK YOUR ACCOUNTS RECIVABLE AS THEY SEEM FRAUDULENT.
Response from Housecall ProJun 17, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and would genuinely like the opportunity to investigate the concerns you've raised. We previously requested additional information through Trustpilot, which would have been sent to you as an email request for more details regarding your review, but we have not yet received a response. We have also attempted to locate an account using the name associated with this review and have been unable to find a matching account in our system. Because we have not been able to identify your account, we are unable to review the billing history, account status, or support interactions referenced in your review. We would very much like to look into this further. Please email us at [[email protected]]with your business login email address, business name, and a phone number where we can reach you. Once we have that information, our team will review your concerns and contact you directly. We look forward to hearing from you and working to better understand your experience.
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Rick B.
Jun 8, 2026
Sales team are ridiculous
I do not know anything about the program....and I never will, why? because I'm pissed off with their weird sales team constantly calling me up, pretending they are my friend, trying to sell HCP to me after I told them multiple times I am not interested and I have already invested in another platform. To the point where I get a call at 8.15am on a Monday and have to shout at this guy, FU HCP
Response from Housecall ProJun 18, 2026
Hello Rick, We're sorry to hear that your experience with our sales team left you feeling frustrated. That is not the experience we want anyone to have. I've double-checked, and your information has been removed from our outreach lists. We apologize for the inconvenience and understand why this situation left a negative impression. We respect your decision to move forward with another platform and wish you and your business continued success. If your needs ever change and you're curious about Housecall Pro in the future, we'd be happy to answer any questions and help however we can. Thank you for sharing your feedback, and we wish you all the best.
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Alap
Jun 5, 2026
I would have given 0 stars if that were…
I would have given 0 stars if that were an option. I scheduled a demo with the Housecall Pro team to evaluate their platform. Unfortunately, the experience was disappointing. The demonstration lasted only about 5–7 minutes and covered very few features. The representative did not provide a thorough explanation of the system, making it difficult to properly assess the platform. Based on the limited demo, I decided not to move forward with the service. Additionally, I was informed that I would receive an Amazon gift card for attending the demo. However, I was sent a U.S. Amazon gift card despite being based in Canada. Over the past two weeks, I have made multiple follow-up attempts to resolve the issue, but I have received no response. This experience raises concerns about the level of customer support provided. If it takes this much effort to get assistance before becoming a customer, I can only imagine the challenges existing subscribers might face when seeking help. Overall, my experience was disappointing, and I cannot recommend the service based on the support and communication I received.
Response from Housecall ProJun 12, 2026
Hi Alap, Thank you for sharing your feedback. We’re sorry to hear that your experience with Housecall Pro did not meet your expectations. We understand your concerns regarding the demo process and the communication you received afterward. Thank you for bringing this to our attention. We'll share your feedback with the appropriate team for review. Regarding the Amazon gift card, we have confirmed with our marketing team that the gift card issued for attending the demo should be redeemable through Amazon.com, even if you are located in Canada. If you would like us to review your experience further, please email us at [email protected] with your contact information and any additional details. We’d be happy to take a closer look. Thank you again for your feedback.
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Damian C.
Jun 5, 2026
Absolutely the worst management app…
Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service .
Response from Housecall ProJun 16, 2026
Hi Damian, we understand why you're frustrated. When you're counting on funds for an installation and facing deadlines with your customer, a payment review can have a real impact on your business. While we can't discuss the details of account reviews publicly, all accounts and transactions processed through Housecall Pro Payments are subject to review under our Terms of Service. In certain situations, our payment processor may request additional documentation to verify a transaction before funds can be released. These reviews are designed to help protect all parties involved and ensure compliance with financial regulations, but we recognize that the timing can be disruptive when you're trying to keep a job on schedule. We also investigated the promotional rewards you mentioned. Your Amazon gift card request was delayed because the email used to complete the redemption form did not match the email associated with your Housecall Pro account, which prevented automatic verification. Our team has manually approved the reward. Additionally, the $100 lead-generation credit is tied to our Thumbtack partnership, not Angie, and our team is confirming that the credit is applied if it has not already been processed. We're sorry that the communication and follow-up you received did not meet your expectations. We know how important timely updates are, especially when a payment review is affecting an active job. Your feedback has been shared with the appropriate teams, and we appreciate you bringing these concerns to our attention. If you have any additional feedback or need further assistance, please reach out to us at [email protected]. Thank you for your patience while these matters are being addressed.
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Chris D.
Jun 3, 2026
Use Jobber or a better CRM
Many of the services they provide are excellent, calendar, scheduling, customer communication, retention, all things CRM. It's when they started offering accounting and bookkeeping that things went downhill. No one seems to know what's going on over there and service is terrible. Lastly, I cancelled service last June but with a $15 retention fee to keep the account but not use it. I've been getting charged $40 for accounting and $189 for the last year which I just discovered (definitely my bad on that but it was an account that I was no longer using so I never checked it). When I contacted them they said they would open a ticket and get back to me. They never did so now I'm disputing it with my bank.
Response from Housecall ProJun 10, 2026
Hi Chris, Thank you for taking the time to share your feedback and for recognizing the value you've found in Housecall Pro's CRM tools, including scheduling, customer communication, and retention features. We're sorry to hear about your experience with Accounting and the frustration surrounding your billing concerns. After reviewing your account history, we can see that while there were discussions in June 2025 regarding closing your business, you ultimately chose to keep your Housecall Pro account active. We also see that an Accounting retention arrangement was put in place at that time. To clarify, the Accounting retention fee was specific to that service and did not replace or pause the billing for an active Housecall Pro subscription. We understand how confusion around account status and billing expectations can be frustrating, particularly if the account is no longer being actively used. We're also sorry to hear that you felt your concerns were not adequately addressed after reaching out for support. While we're unable to discuss account-specific details publicly, we want to ensure your questions receive a thorough review. Please contact us directly at [email protected]. We'd welcome the opportunity to review your account history with you and provide additional clarity regarding the charges and support interactions you've referenced. Thank you again for your feedback.
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Bocaj B.
Jun 2, 2026
I understand that they don’t want to…
I understand that they don’t want to sell me the phone number that all of my clients use to contact me, and I understand that they charge premium prices for features that come standard with many other apps. Where I draw the line is with them holding my funds. My payment has been pending for the last seven days. When I spoke with a representative, he told me that because it was an ACH payment, it could take up to five business days. My response was simple: this client, along with several others, paid from the same bank account, and other payments from that account have already been processed successfully. So what is causing the delay? Instead of providing a clear explanation, I was sent a generic help article and the communication stopped there. It is extremely difficult to run a business when the platform you rely on can decide to hold your money without providing meaningful updates or transparency. The fees are already high, but withholding funds for this long directly impacts my cash flow and my ability to operate my business effectively. This situation is unacceptable and incredibly frustrating.
Response from Housecall ProJun 8, 2026
Hi Bocaj, We completely understand how frustrating this has been, and we appreciate you taking the time to share your experience. We know how important cash flow is to your business, and we don't take that lightly. We also want to be transparent about how payment processing works. Housecall Pro processes all payments, including ACH bank transfers, through Stripe, our third-party payment processor. While most ACH payments are deposited within 1–2 business days, some transactions are selected for review by Stripe, which can extend processing times to as many as 7 business days. This possibility is outlined in our Help Center documentation. Unfortunately, these reviews are handled entirely by Stripe, and Housecall Pro does not have visibility into the specific reasons a payment may be flagged or delayed. We understand why it feels confusing when other payments from the same bank account have gone through without any issues. Stripe evaluates ACH transactions individually based on a variety of factors, so it's possible for one payment to process normally while another is held for review. We're also sorry that our initial response didn't provide the clarity you were looking for. We understand how that added to your frustration. The article sent was more than likely the article that explains what I said above. If you have more feedback, please email us at [email protected] with your company name, login email, and phone number. :)
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Chris M.
May 30, 2026
Do yourself a favor and find another…
Do yourself a favor and find another service to use. Always issues with app and you'll wait longer than usual for any card transactions. And if you use the instant pay feature watch out for nonpayment of transactions. I've had employees lie to me and good luck talking to a supervisor. They'll refuse to connect you with a supervisor. And forget about reaching a corporate office. You'll feel trapped and helpless.
Response from Housecall ProJun 3, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling frustrated. After reviewing your account, we can see that our team has been actively working to address your concerns regarding payouts and payment processing. We also see multiple attempts to reach you by phone and email to discuss these matters further. If those communications did not reach you, we'd be happy to verify your contact information and reconnect. While payout delays can occur in certain situations, our goal is always to provide clear communication and work toward a resolution. We never want any customer to feel unsupported, unheard, or unable to get the help they need. A member of our team will be reaching out to you directly, and we encourage you to connect with us so we can review your concerns together and help find a resolution.
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Kaz C.
May 21, 2026
I was charged despite being explicitly told I had 2 months free
I was charged despite being explicitly told I had a free two-month membership. To make matters worse, your own website showed that no charges had been processed, while my bank account clearly reflected otherwise. I have now spoken with five different representatives attempting to resolve this issue, and the experience has been beyond unacceptable. I was originally told I would need to wait over a month for a resolution, received absolutely no updates or follow-up communication during that time, and am now being forced to restart the entire process because apparently no proper notes or documentation were retained from prior calls. This situation has caused legitimate financial hardship for my company. As a newly established small business, these unauthorized charges and the delay in resolving them directly contributed to overdraft fees and unnecessary financial strain over the course of nearly a month. Quite honestly, this has been one of the worst customer service experiences I have dealt with from a company that markets itself as being built to support contractors and small businesses. At this point, I expect immediate escalation to management along with a full refund review, including consideration for the overdraft fees and damages caused by this ongoing issue.
Response from Housecall ProJun 4, 2026
Hi Kaz, thanks for sharing your experience, and we sincerely apologize for the frustration and financial strain this caused. Getting unexpected charges, having to repeat yourself across multiple conversations, and a lack of timely follow-up is not the standard we hold ourselves to. We definitely understand how damaging that can be for a small business. We're glad we were able to connect and confirm that your refund was processed and your overdraft fees were resolved, but we recognize the damage to your trust had already been done. We take full accountability for that. We've noted the gaps in our process that contributed to this experience and are committed to improving. We truly wish you success with your business, and if you ever want to share additional feedback or give us another chance in the future, please don't hesitate to reach out at [email protected].
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