Housecall ProReviews of housecallpro.com

Response from Housecall ProMay 7, 2026

Hi Ryan, I’m sorry your payment experience hasn’t gone smoothly. To clarify, all payment processing is handled through our merchant service, Stripe, which follows standard banking regulations and federal clearing cycles. The typical 2–5 day window for ACH is due to bank verification processes and is not a case of Housecall Pro holding your funds. For businesses that need faster cash flow, we offer Instapay, which allows you to bypass these standard banking delays and receive funds in under 30 minutes. While we may not be able to answer every specific detail regarding this transaction immediately, we would like to help. Please email [email protected] with your company name, login email, and phone number. Once we have your details, we can connect you directly with our Payments Team to review your account further.

Response from Housecall ProMay 8, 2026

Hi Francisco, I’m sorry to hear there was some confusion regarding your demonstration call. We aim for full transparency with our Pros, and after looking into your case, our records show that you attended the demo on 4/30, were sent the claim email on 5/1, and completed and received the gift card that same day (5/1). We are committed to continuous improvement, so if there is anything else we can clarify or help with, please reach out to us at [email protected]. We’d love the chance to ensure you’re taken care of.

Response from Housecall ProApr 30, 2026

Hello Craig, Thanks for giving Housecall Pro a try and for taking the time to share your experience — we hear your frustration, and your feedback is noted. If you’re still receiving marketing emails after unsubscribing, we want to get that properly taken care of. Please email [email protected] with the email address that’s receiving them, and our team will make sure it’s removed from future outreach.

Response from Housecall ProApr 24, 2026

Hi Lindsay, we’re really sorry to hear how frustrating this experience has been for you. We understand how important it is to receive clear and consistent support. Our goal is always to provide helpful guidance and resolve issues as quickly as possible. Part of that process involves working through troubleshooting steps to rule out potential causes before escalating, and we understand that this can sometimes feel repetitive. We’d appreciate the opportunity to connect directly and better understand what’s been happening so we can provide the right support moving forward. We’ve attempted to reach you by phone and would love to speak with you. When you have a moment, please reach out to us at [email protected] or respond to one of our messages so we can assist further.

Response from Housecall ProApr 20, 2026

Hi Deborah, I'm Teria with the Pro Advocate Team here. Thank you so much for your feedback! We're sorry to hear that you haven't been supported. We do use AI to help you get the fastest resolution or response when you open a new chat, but if you'd prefer a representative, you can stay in the chat until the next one is available. Abrupt changes can be frustrating for sure, and we have several ways for you to add mandatory or legal verbiage to estimates and invoices using several built-in Housecall Pro features. These options range from the global company settings to job-specific documentation. 1. Default Terms and Conditions For long-form legal text, disclaimers, or mandatory state-required language, use the Terms and Conditions section in your Company Profile. *Where to add: Go to Settings > Company > Profile and edit the Terms and Conditions section. **How it appears: This text shows up as a clickable link on all electronic documents sent to customers. 2. Default Messaging on Documents If you want specific verbiage to appear directly at the bottom of every estimate or invoice (rather than as a link), use the Default Message setting. *Where to add: Navigate to Settings > Company > Profile and edit the Message on invoice, receipt, and estimate. **Best for: Short, mandatory disclosures or "thank you" messages that must be visible on the document itself. 3. Checklist Templates for Compliance For state-specific requirements that may vary by job type or require verification, Checklist Templates are an effective tool. *Mandatory items: You can create checklists where specific items are marked as Required, ensuring they are completed before a job is finished. **Visibility: These checklists can be attached to invoices so customers see the completed compliance steps or mandatory information. ***Where to add: Go to Settings > Checklists to build reusable templates for your team. 4. Customizing Individual Documents If verbiage needs to be adjusted for a specific customer or job: *Individual Invoice Settings: In the invoice preview, you can edit the Job and Invoice details or the Summary of Work to include project-specific mandatory language. **Line Item Descriptions: You can add specific text or disclosures directly within the Description field of individual service or material line items. __________________________________ __________________________________ To save or download attachments in the Housecall Pro mobile app, follow these steps: For Individual Job or Customer Attachments Navigate to the Attachment-> Open the specific Job, Estimate, or Customer Profile and scroll to the Attachments section. -> Tap on the thumbnail of the image or file you wish to save to open it in full-screen mode. -> Use the Share Button: Tap the Share icon located in the bottom left corner of the viewer. -> Save to Device: From the sharing menu that appears, select the option to Save to device, Save Image, or Save to Files (depending on whether you are using iOS or Android). Or... If you screenshot the full screen, it will also include the # associated with Job or Estimate. :) We’re always looking for ways to improve and add even more value for our Pros. If you have suggestions, please send them to [email protected] I hope this helps, and have a great day!

Response from Housecall ProApr 20, 2026

Hello Joseph, and thank you for the feedback! It seems this review was left for Housecall Pro in error—we’re the software provider for the business that performed your service. We suggest contacting the company directly (by name or through their original review request) so they can see your feedback. :)

Response from Housecall ProApr 20, 2026

Hello Joseph! We hear your frustration, and that’s definitely not the experience we want anyone to have. Gift card follow-ups are tied to specific submission details, so it’s possible something didn’t come through on our end. Could you please email us at [email protected] so we can confirm your information and look into this for you? We want to make sure you get a clear answer and help resolve this as quickly as possible.

Response from Housecall ProApr 20, 2026

Hello there, thank you for letting us know. We apologize for the frequency of these calls. It appears we still had your information on file from a free trial back in 2022. I have officially added your contact information to our Internal Do Not Call (DNC) list, so you should not receive any further outreach from us. If you have any additional questions or if the calls persist, please reach out to us directly at [email protected]. Have a great day!