Housecall ProReviews of housecallpro.com

Response from Housecall ProJul 22, 2026

Hi Penny, Thank you for taking the time to speak with me and for sharing your candid feedback. I appreciate the opportunity to better understand your concerns. I'm glad we were able to confirm that the online booking issue has been resolved. While changes made within Housecall Pro typically update within about 24 hours, Google integrations can take additional time to reflect those changes, which unfortunately extended the time it took for the bookings to stop appearing. I also wanted to clarify that Reserve with Google is an optional integration that requires setup and configuration by the account owner or administrator, including enabling Online Booking and connecting a verified Google Business Profile. It is not enabled automatically by Housecall Pro. I also heard your concerns about the recent interface updates. After using Housecall Pro for several years, it's understandable that changes to familiar workflows can be frustrating. I'm glad we were able to identify the **Create or (+)** shortcut during our conversation, and I appreciate your feedback that additional guidance when major updates are released would make those transitions easier. You also shared concerns about promotional offers, such as Housecall Pro Capital, appearing within the platform. While these offers are available to Pros who may find them helpful, I understand they aren't relevant to every business, and I've shared your feedback that you'd prefer the ability to hide or dismiss them. As we discussed on our call, if future updates or new features ever impact your workflow, we'd be happy to schedule a coaching session to walk you through the changes and answer any questions. Our goal is to help you get comfortable with new functionality so you can continue running your business with confidence. Most importantly, thank you for being a longtime customer and for helping us understand where your experience has changed over the years. Feedback like yours helps shape future improvements. If you'd like to share additional thoughts or suggestions directly with our team, please feel free to email us at [email protected]. Wishing you and your team continued success! :-)

Response from Housecall ProJul 16, 2026

Hi Benjamin, Thank you for being with Housecall Pro for the past 5–6 years and for taking the time to share your honest feedback. We understand how frustrating it can be when platform changes impact your team's workflow and efficiency, especially after you've built processes around features you're familiar with. We appreciate you recognizing the efforts of our Support team, even though they aren't always able to influence product changes. We'd really like the opportunity to learn more about the specific updates that have had the biggest impact on your business. Hope to hear from you soon.

Response from Housecall ProJul 6, 2026

Hi Tristan, thanks for taking the time to share this. We understand how frustrating it is to have jobs held up by additional verification requests, especially when it's costing you customers — that's valuable feedback and not the experience we want for you. We weren't able to locate an account matching the details in your review. If you could email us at [email protected] with your company name, login email, and a good phone number to reach you at, we'd like to look into this directly and get it resolved. We appreciate you flagging this and hope to make it right.

Response from Housecall ProJul 2, 2026

Hi John, thank you for taking the time to share your experience. I'm truly sorry to hear how frustrating things have been over the last couple of years. We never want our platform to create more work for you, especially when your goal is to streamline your business. I was able to locate your account and spent some time reviewing your previous chats, communications, and phone calls regarding your credit card and financing payments. From what I can see, you're already working with the team that's best equipped to investigate and advise on those payment-related concerns, so I'll let them continue assisting you there. That said, I would really like the opportunity to connect with you about the other concerns you mentioned, including your experience with our Price Book, customer service, and any additional issues you've encountered. Your feedback is valuable, and I'd appreciate the chance to better understand where we've fallen short and see what we can do to help. Thank you again for sharing your honest feedback, and I hope we have the opportunity to speak with you soon.

Response from Housecall ProJul 2, 2026

Hi Rodger, Thanks for the review! Looks like you might have meant to leave this for the company that performed the work. We're Housecall Pro, the software the pro uses for their business operations! I would suggest looking them up by their company name on Google or the review request if they sent it via email or text. Thanks again and glad they were able to assist!

Response from Housecall ProJul 1, 2026

Thank you for taking the time to share your experience. We are very concerned to read about the issues you've described, particularly regarding your cancellation experience, billing concerns, and account access while traveling internationally. This is certainly not the experience we want anyone to have. We would very much like the opportunity to look into this further. Unfortunately, based on the name provided with your review, we're unable to locate your account. When you have a moment, please email us at [email protected] with your login email address, business name, and a good phone number where we can reach you. Our team will investigate your concerns thoroughly and see what we can do to help. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you soon.

Response from Housecall ProJun 29, 2026

Thanks for sharing your experience. We understand how frustrating payment concerns can be, and we appreciate you bringing this to our attention. We were able to locate your account and will be reaching out to you directly to review what happened. As Housecall Pro is a subscription-based service, payments are recurring once an account is activated. That said, we'd like to walk through the timeline with you, including the payment attempts and any questions you have about your billing, so we can provide clarity and ensure your concerns are addressed. We appreciate your feedback and look forward to connecting with you soon.

Response from Housecall ProJun 15, 2026

Hi Dan, We're sorry to hear that you've had a frustrating experience. Last week, we submitted a request through Trustpilot asking for additional information so we could locate your account and ensure the correct contact information is added to our Do Not Call list. Trustpilot should have sent you an email requesting details such as your phone number or email address to help us identify the right record. If you did not receive or see that email, please feel free to contact us directly at [[email protected]]with your phone number and/or email address, and we'll be happy to make sure you're added to our Do Not Call list. Our goal is never to inconvenience anyone. We work with thousands of service professionals and often reach out after a trial to check in, answer questions, or make sure we haven't missed an opportunity to help a business succeed. That said, we certainly want to respect your preferences, and we'll be glad to assist in resolving this for you. Thank you for bringing this to our attention.