HotelReservations.comReviews of hotelreservations.com

A friend reserved two rooms for us through your agency at the Black Swan Hotel in Lee, Massachusetts. We found the price to be ridiculously high, so we tried to cancel. The hotel refused to cancel. We tried your "customer service" line and then had to struggle to reach a human being. The first two human beings we spoke to cut us off without helping us. The third human being demanded a lot of irrelevant information before undertaking -- we think -- to cancel the reservation. It was hard to be sure because, among other things, the agent's native language was not English.

We enjoyed our stay. One of the towel racks was loose and the staff wanted to know all about it. Good service.

I find the beds comfortable, the hotel clean and the breakfasts are always a treat. I know what to expect and can count on the amenities such as a clean pool, hot tub, a refrigerator & microwave and everything in working order. All rooms don't come with reading chairs or sofas and you pay a little more but it is worth it for the peace of mind.

They read it back to me right, but when I got the printout copy by email, they got two of the three rooms wrong.

this site only revealed part of the total charges. after booking they stated that the hotel will charge additional 20 dollars per night. very deceptive. will not use or recommend this site ever again.

I made reservations over the phone. My service rep Jeanetta could not have been more helpful. She explained alll the policies and gave me the final price of my booking.

Cancelled reservation. Quoted $219 per night didn't tell me about $25 additional fee. Should be disclosed on website or on phone call. Not hidden in taxes

The wrong room was booked and then the only way to fix it was to cancel, then it takes up to 30 days to get a refund? I ended up calling the hotel directly and got the right room, at the same rate!