HotelReservations.comReviews of hotelreservations.com

I had a letter from a hotel that I cancelled and they deny my refund saying the hotel denied the request. After all the run around I don’t know what to believe anymore.

I have been charged $5.00 over what my Intinery.

I had traveled to Ukiah with 3 other families in mid Sep 2014. 3 of the 4 of us made reservations through GetaRoom and the 4th directly with the hotel. On arrival at the hotel, we were asked to pay again. The front desk person claimed that was the policy and advised us to get a refund from GetaRoom. Further, the hotel charged approx 35% lower than what we were charged by GetaRoom. On our return from the trip, each of the 3 of us approached GetaRoom (or HotelReservations.com - they go by many names). Two of them got refunds from them. I was told that I should get the refund from the hotel and not from them. I explained to them that the others were also in conversation with them and had been promised a full refund by them and not by the hotel, but to no avail. I did get the refund from the hotel but in the process ended up paying $272 instead of $199 which the hotel was charging.

I belong to the rewards club of IHG You cost me 1000's of points

Book a room no problem. Cancel a mistook end room, very discouraging. Agent hung up on me. She was putting me thru severe questions as if I had no right to cancel.

When I booked, I didn't see it clearly marked that rates were in USD. Neither did I see anything about extra charges that have gone through on my credit card. I have since cancelled the reservation and hope all charges will be reversed on my credit card.

Checked into hotel elevator was very very slow. The a/c worked well but could not look out the room cause windows were frosted. Got stuck in the elevator for over half hour the phone did not work in elevator had to call 911 from my cell once I was able to get a signal. It was one of the scariest in my life.

not happy@ all....was on phone two and one half hours trying to resolve a major situation. I had roaches in my room @ ramada inn in warner robbins ,ga. and wanted out after the second sighting....a supv. was demanded and thank God for he.. after her calming me down and offering me $50.00 0ff my next reservation she transferred me to another rep. and I made reservations @ the comfort suite in warner robbins...this supv. is to be commended. I am trubled as to why when I call your site I am unbeknowing dealing with Expedia?????? are u in fact Expedia when we contact hotels.com?????????