HotelReservations.comReviews of hotelreservations.com

This is a criminal operation. Initially tricked me into booking with them by representing themselves as being with the hotel I was booking with (Hilton) instead of clearly identifying themselves as a 3rd party. When I decided to use reward points for my stay which requires booking directly with the hotel, I called them to cancel. Was initially ton. They could either issue a voucher good for up to one year for another hotel stay, or only give a 50% refund. After I protested, they finally agreed to 100% refund as long as the hotel agreed, which the hotel did. They confirmed with an email over 3 weeks ago, stating in writing that within 2 to 7 business days, the credit would appear - which you never did. I have called twice since then and talk to live people who claim they would “expedite” my complaint to upper management and get the credit processed, but as of this writing, still nothing. These people are at best con artists and liars. DO NOT DO BUSINESS WITH HOTEL RESERVATIONS!!!!

WARNING: Do not, I repeat. DO NOT, book any hotel thru this service. You will chat with a chat bot and not be made aware about addition service fees that will later occur on your invoice / credit card. There will never be any human taking care of your support needs, cancelations or refund requests. This is a scam. One star are two too much. -1

Hotel Reservations rip me off. I had googled the number for the Borgata located in Atlantic City NJ. I had thought I had clicked on the website’s number for Borgata, but unfortunately I had dialed HR. Upon talking to the staff member I was under the impression that she worked for the Borgata. I requested to stay for 2 nights, and was asked to pay for the total amount. First red flag I paid them and received my confirmation number and hanged up. I needed to call the Borgata number again to confirm something, so I google the number again and clicked the same call button. However the number is different from the original number I had dialed. I spoke to the Borgata representative, and stated that I just spoke to one of off your staff and I reserved a room for July 28-30. I gave them my confirmation number and she stated that they don’t use that confirmation number and then she asked for my name. Red Flag # 2 my name was not in the reservation system. I proceeded to call the original number to immediately cancel my reservation since I made the reservation on July 26 2:45pm. I called back at 3:07pm to cancel my reservation. However, they stated that due to their cancellation policy they would only give me 50%. I said what day was I suppose to cancel to receive my full refund and it stated July 25 4:05am now that is shady. They lied to me, they never reserved the hotel room with Borgata, and they expect me to travel back in time to cancel something that was never requested. I made the biggest mistake by not realizing that I don’t have to pay for a hotel unti check in. Double check the url. Update 7/29/26 We had issued a ticket, and thankfully we were able to receive our full refund. However, they need transparency with them self and with the customer.

If I could rate it a zero I would. Overcharged for a room that was not worth the amount we paid. Our son got a room twice the size with a king sized bed and we got a smaller room with a double bed for $100more because my spouse thought it was a booking through the hotel itself. When I called Room Reservations or hotel booking.com they agreed to refund me a measly $46 and said it was the BC government that made the rules that they couldn’t refund more. The hotel said they have never heard of the company. Consumer beware! Call the hotel directly and make sure you confirm everything

Trust the one star. Challenges with honesty. Protect your money. Do not use.

Hotel reservations.com gave me a total price including all fees. Then charged my credit card over 40% of additional fees after processing my credit card. When confronted they tried to offer me 10 then 12 then 15% discount acknowledging they were wrong. But would not charge the rate they quoted or refund within 5 minutes of the dishonest transaction. THIS IS A SCAM COMPANY. BEWARE.

Never make hotel reservations online without verifying the secure url of the hotel you're trying to book. Although when I typed the name of the hotel I wanted to book, this outfit popped up first in the list with an actual photo of the hotel. Come to find out, they in no way represent the hotel chain and when I tried to cancel, was THEN told about a, "No refund policy"!! I contacted them and spoke with, "Amy" who's obviously done this before. She was extremely rude and advised me that I wouldn't be receiving a refund. So I disputed it with my CC company. "Amy" was wrong. I was temporarily credited my $477 charge, then two months later, notified that the reversal was permanent. I want others to know that you CAN win against these scammers. Just try to resolve yourself first, keep notes, then file a formal dispute. I also reported them to Google. Cheers!

scam, they actually booked the hotel but added a $200 service fee on a $150 room, unrefundable, check the real reviews the service