HotelReservations.comReviews of hotelreservations.com

Dealing with customer service was not a fun experience. Went to cancel a reservation that rep made a mistake on . They refunded me less then want I was billed for. The rep reason was because it was made on- line. I advised them that I spoke to a rep name Marsha and she made the wrong reservation. The rep could barely speak English and kept telling me that I made my booking on- line. When I requested to speak to a manager, he barely spoke English. I would not recommend this site to anybody if they wanted to book a hotel room. Again poor customer service. Found the same room cheaper

has a good rate for room and very nice staff.

I Googled Holiday Inn Express and clicked on what I thought was their web site. I called and made reservations only to later notice that I wasn't actually working with Holiday Inn Express. Our reservation went through and our room was ready, but I feel a little betrayed. In the future I will make sure I am dealing with the company I was trying to contact.

Person on the phone was polite and very helpful, will use them again. Hope the room is as nice as the person on the phone. Thank you.

We were told to ask for blocked rooms for a wedding but there is nowhere online to tell anyone that!

This was the cleanest hotel ever, reasonably priced with full hot breakfast! Convenient to Cherokee and Bryson City and Dillsboro railroad. We will stay there again!

Worth the money. I am used to more amenities, but all in all nice place.

It took quite a while after a few phone calls, getting bounced around and the customer service representatives had a difficult finding the correct room and also equally as challenging in reserving the room and actually booking it. But the biggest " PISS OFF " is the fact that I got charged a freakin' USD from CDN dollars rate exchange..............not cool, nor was I informed what-so-ever and I'm not very impressed at all to say the least ! So I hope that after their review people read my comments, they will send me a cheque for the cost difference in return, sooner than later !