HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com reviews

462 approved reviews, newest moderated first

Brenda
Jul 19, 2014
Great!
It gave me the info I was looking for and also had compared my options with other hotel prices.
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August Q.
Jul 19, 2014
Very pleased with the customer service rep. that I spoke with. Very professional!
I would recommend the website to find your best deals, very professional and willing to do anything to help out in booking my reservations.
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charles L.
Jul 19, 2014
Change date of arrival
I didnt know that I was getting this service. I called the number for customer service Motel 6. I needed to change the arrival date because of a mistake. I thought I was talking to a rep from Motel 6 and didnt realize it until it showed up on my online credit account with a charge of 7.95. What happened? This is ridiculus and to charge me before I even stay is also ridiculus. How do I cancel this and receive a refund. Answer promptly.
Response from HotelReservations.comJul 19, 2014
Thanks for the feedback, Charles. Sorry for any confusion. The total rate you were quoted is what you were charged. The $7.95 is just charged separately. If you require further assistance, please refer to the phone number in your confirmation email, or you can send a note to [email protected]. HotelReservations.com TEAM
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Dawn D.
Jul 18, 2014
Will never use your service again
When I called in to book my room I ask the young lady if this is the booking through Choiceprivleges so I would receive my points, we continued to talk while she was looking for a room during the whole time I ask at least 4 times if she was booking through Choiceprivleges so I could get my points she told me yes all times that she would not give me the points but I would recieve them at time of check-in. I was a work at lunch time when I did this. When I got home that night I printed my confermation and it clearly showed you are not. I called and spoke with George(who said he was a supervisor) and he was not concerned that the lady told me an untruth and also told me that though it only took 20 mins for you to take my money it will take 5 to 7 business days for me to reviece it back.
Response from HotelReservations.comJul 19, 2014
Thanks, Dawn! We appreciate you taking the time to provide your feedback. Sorry for any confusion. Refunds are issued immediately, but they may take 5-7 days to show up in your actual account depending on bank processing times. If you require any additional assistance, please contact [email protected]. HotelReservations.com TEAM
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Lee K.
Jul 18, 2014
Quick and Easy
Agent was knowledgeable and helpful and handle my need quickly. Very efficient.
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James S.
Jul 17, 2014
I had a good experience making a phone reservation for a large crowd in a foreign hotel.
Person on the phone was very thorough, patient and pleasant to work with. I would recommend this hotel reservation site to others.
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Joseph S.
Jul 17, 2014
Highway robbery
Beware and be sure to carefully review your selection. After selecting dates and then a room, the date defaulted from a day in November to today's date so just like that I'm out of $160.00. I understand a non-refundable room ,but when the website changes my selected dates it's the same as stealing and I will not use this service again
Response from HotelReservations.comJul 19, 2014
Hello, Joseph. Thanks for sharing your experience. Our site certainly doesn't arbitrarily change dates. Please contact [email protected] and they will be able to further assist. HotelReservations.com TEAM
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Susan
Jul 15, 2014
Great site to do your reservations.
This site was very easy to follow and going through allthe steps to get your reservation.
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