HotelReservations.comReviews of hotelreservations.com

I made a mistake and booked the wrong date, when I contacted the hotel they said my reservation had been changed to the correct date an all was OK with them. Your Rep. informed me that my card would be charged for 4 nights instead of the two I stayed. I think you have defiantly lost me as a customer if I am charged four nights instead of the two I stayed. PS, I notifyed you in plenty of time to correct the mistake.

Great hotel. Have stayed there several times.

Able to book on short notice and at a reasonable rate.

I made a reservation at the Belmont Holiday Inn Express as we have been very pleased with that motel. The reservation was made on July 24.The dates of our stay were August 9 & 10. We were told that we would have a room with a king bed. When the confirmation returned, I saw that we had been given a room with either a double or single bed. When I called with this problem, I was put on hold for a very long time. I became angry and decided to cancel the reservation. When I tried to cancel, a supervisor named Cindy told me that was not possible because the last day to cancel was July 23 (or 24 in the early morning). It is quite outrageous that the last day to cancel a reservation is before the reservation was made. After another wait, she confirmed that the person making my reservation assured me that cancelation could be made a few days before the date of the reservation. So my reservation was canceled but Cindy first said that a refund could not be made until after the days of our booking to be sure that we really did not show up. I was even more unhappy about that. Cindy did make arrangements to refund our charge which will be in a number of working days. I appreciated her patience with my anger. And she did a good job of making things right. However, I will not be using your services in the future due to the mistake in the type of room booked and, especially, a cancellation date which precedes the date the reservation is made.

It was great overclockingeveryone was nice and friendly ..I would recommeit to friends and family nd

I am very happy with their service and they always have good deals. Hotel reservations is on my top list of hotel-deals sites that i check whenever i plan to travel.

I spoke with Chris to make reservations for two one night stays at the Metropolis Holiday Inn Express. He was not only a delight to work with but just extremely friendly throughout our conversation. He was very helpful and offered many suggestions / alternatives to my request. You should give this man a raise and have him teach your other representatives how to talk to customers.

Please do not use this website to make reservation. If you have to cancel your reservation for any reason, they will not give you a refund, because you made your reservation on line. They explain to me that when I made my reservations, that I had to cancel prior to August 28, when I cancelled one of my rooms prior to that day, I was told I could not receive a refund.