HotelReservations.comReviews of hotelreservations.com

the date of my reservation appeared wrong so I called as soon I received my confirmation to notice them and asked to modify it. They didn't want to make the adjustment and charged me!!! Unbelievable! And the hotel has availability ( I called them to validate). Now the agent said she will see what she can do to have me a refund. I am supposed to receive an email in 72 hours! Never again!

Checked into hotel elevator was very very slow. The a/c worked well but could not look out the room cause windows were frosted. Got stuck in the elevator for over half hour the phone did not work in elevator had to call 911 from my cell once I was able to get a signal. It was one of the scariest in my life.

I paid a ridiculous amount of money for two rooms. The operator I first spoke with messed up the confirmation and I had to call back. I was not happy. You would think that rates would be comparable with paying the hotel directly but they were not. I feel taken and I never will use this site again.

Within 5min after I had book my reservation I tried to change the dates and was told I would need to pay a booking fee which I was unaware of to begin with. I cancelled my reservation totally and went to another site without booking fees. I was disappointed that I was going to be charged for two booking fees instead of one to reschedule.

my check out date was Sep 27,2014 I told the hotel when I checked in Left hotel on Sep.27. Where is my refund??? Conf.# R256330099 Hotel The Inverness Check in on Sep.23, 2014 Check out on Sep.27, 2014 Total $ 613.55 plus Hotel fee's $66.00

Would not recommend for gov traveler.

I booked a reservation at 10/06/14 @12:57 pm today and received a confirmation email, went to cancel the reservation at 5:30pm was told I could not do so as the confirmation clearly states that I have to cancel by the deadline which was printed on the confirmation email.... Problem is the Email set the dead lie at 6pm 10/05/14??? That is a full day before I even made the reservation, does this website regard the absurd and stupid as a way to do business?? tried to call customer service but all I got was a rude response and repeated quotes of the printed policy, spoke with a claimed manager who insisted there was not going to be a full refund. Tried to call the hotel direct and they just insisted on referring me back to reservations.com. Looks like a call to the credit card company to dispute charges is going to be the only way I may possibly resolve this. John Ritter

First, I did not realize I made the reservations on a different site. I intended to make them with the hotel chain. My diamond status was not honored, I received no hotel points, and most importantly I had a hard time getting a receipt since the hotel could not print one off. In short I felt like I was hijacked and the experience was very inconvenient. I make sure to warn anyone who is using the service that they may be in for a great inconvenience. I also had a very hard time contacting someone to get a receipt for my expenses. The service is not worth using in my opinion and words really don't do justice for my contempt and anger about all the trouble caused by using HotelReservations.com