HotelReservations.comReviews of hotelreservations.com

During my stay, ther was a violent disturbance. In the room adjacent to mine, there was an extreme incident which disturbed my ability to enjoy my stay. Friday the party inthe the toon next to mine loud noises, police called It was very scary. I requested that I be compensated for the inconvenience. I left my name with the manager and they have not contacted me yet

I DID NOT know that I had booked a room thru you people!! Imagine my surprise when I get to the hotel only to find out that I have 2 rooms booked!! Your call center employee was extremely rude when I had tried to book thru you. After I told her what I had read on-line,she told me since I had the info in front of me,"I should call the hotel direct myself" and then hung up!!!! I was not aware that my room had been booked until I arrived at the hotel after making my own reservations by calling direct. I will NEVER use your site again. Not only was she rude,she did not want to answer any questions about discounts...which I was entitled to by the way,includung a larger discount than I was given. And the charge was processed immediately to my credit card,which I wasn't aware of until I checked my balance and noticed an additional charge. If there any any further charges made to my card WITHOUT my authorization,my lawyer will be contacted. I was never given a confirmation number nor was I treated with respect or professionalism.I am extremely DISSATISFIED with your company and WILL NEVER use it nor recommend it to anyone. Sincerely,Darleen Sobey I wish I could erase all the stars and make it 5 thumbs down!!!

On hold for ever, and then they are telling me that they can not contact the hotel, and they are telling me they don't know if the hotels number is the correct!!!!!! They don't speak English , hard to understand,

We used this site to book our hotel because it gave us the best rate. The booking was easy and we had no problems with the site.

not happy@ all....was on phone two and one half hours trying to resolve a major situation. I had roaches in my room @ ramada inn in warner robbins ,ga. and wanted out after the second sighting....a supv. was demanded and thank God for he.. after her calming me down and offering me $50.00 0ff my next reservation she transferred me to another rep. and I made reservations @ the comfort suite in warner robbins...this supv. is to be commended. I am trubled as to why when I call your site I am unbeknowing dealing with Expedia?????? are u in fact Expedia when we contact hotels.com?????????

They want to take your money and then have no desire to work with you if you have to make any changes. They will just tell you there is nothing they can do and you owe the money. Never ever use this company to book your reservations unless you want to be ripped off. I will find other means to get the word out not to use this site to book your room.

Loved being able to look at different options, rooms and check in dates for best rates.... and I could do it late night.

The entire experience was quick, easy and the rates were very good. The Representative was patient, knowledgeable and very willing to give all options.