HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com Reviews | Read Customer Reviews of hotelreservations.com

HotelReservations.com reviews

462 approved reviews, newest moderated first

Timothy
Sep 26, 2014
good experience
check in clerk was very helpful in fixing a reservation I made online that was for the wrong day. everything worked out fine in the end
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Janet T.
Sep 25, 2014
they are very bad i am reporting to better business
i made a reservation and immediately cancelled it because the type of room I wanted was not available they have charged me and will not refund my money of over 900 dollars, I paid an extra fee so it could be cancelled as I am old and sometimes changes need to be made. my bank is sending me paperwork to file a claim against them
Response from HotelReservations.comSep 25, 2014
Thanks for your feedback, Janet. This confuses us as we would not have booked you a room if the room you wanted wasn't available. Also, we do not offer the option to pay extra to allow a future cancellation. Please email [email protected] so we can help you straighten this out. HotelReservations.com TEAM
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WENDY
Sep 24, 2014
HORRIBLE
My card was charged for the full hotel amount the same day I booked the reservation. Your site does not state that when booking!
Response from HotelReservations.comSep 24, 2014
Hi Wendy. Sorry for your frustration, but our site does very clearly state that you will be charged at time of booking for full price of your stay. You are even required to type your initials into a box that says you have read and understand this. Most internet-only rates from any online booking site require full payment at time of booking. Please make sure you thoroughly read terms before you agree to them and make a purchase. HotelReservations.com TEAM
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Ila K.
Sep 23, 2014
My experience with Hotel reservation was awesome
I was so happy with the responders when booking our hotel room. Try them you won't be disappointed!
Response from HotelReservations.comSep 24, 2014
Thanks for your feedback! We look forward to helping with future bookings. HotelReservations.com TEAM
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Edward
Sep 23, 2014
THIS ISN'T A CONSUMER FRIENDLY SERVICE.
I AM FORCED TO MAINTAIN RESERVATIONS AT THE WRONG HOTEL OR LOOSE MY MONEY. MY RELATIVE PROVIDED ME WITH THE WRONG HOTEL DATA AND I BOOKED ACCORDINGLY AND AM TRAPPED WITH YOUR NO CANCELLATION POLICY. I WILL NOT MAKE THIS MISTAKE IN THE FUTURE.
Response from HotelReservations.comSep 24, 2014
Hi Edward. Sorry for your frustration and that your relative caused you to make this mistake. Our cancellation is clearly stated before you purchase. If you'd like additional assistance, please email [email protected] and we can see if anything can be done. HotelReservations.com TEAM
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Cali
Sep 22, 2014
outstand time!!!!
We had a great time and it was very clean.
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Susan
Sep 22, 2014
Clean and comfortable
We enjoyed our stay. Everything was clean and comfortable. The staff were all helpful and friendly. I especially liked the Breakfast in a Bag for those who missed breakfast or didn't have time.
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Martin
Sep 20, 2014
Quick & efficient
Save time & money
Response from HotelReservations.comSep 24, 2014
Thanks, Martin! We appreciate your feedback. Safe travels! HotelReservations.com TEAM
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