Ross L.
Oversubscribed and over charged
I was initially very excited about this product, but my experience with the subscription and customer service has been extremely disappointing. I started with a monthly subscription and later agreed to switch to a quarterly plan after it was presented to me as a better option. Unfortunately, my original monthly subscription was never canceled, and I later learned I had multiple subscriptions on my account. A representative from the company even left me a voicemail stating that I had multiple subscriptions and was overpaying. To make matters worse, I expected to receive three 500 mL bottles under the quarterly plan but instead received three 200 mL bottles. When I contacted customer service, I was told I was outside the 30-day cancellation period and that my agreement could not be canceled, despite my concerns about how the account had been set up and managed. I attempted several times to resolve these issues directly with the company, but I was unable to reach a satisfactory resolution. I recommend that anyone considering a subscription carefully review the terms, verify exactly what products are included, and regularly check their account to ensure there are no unexpected subscriptions or charges.