hotelcollection.comReviews of hotelcollection.com

This has been the worst customer service experience I’ve ever had. I was charged $57.95 per month for three months, yet I never received a single product. After repeatedly trying to resolve the issue directly with the company and getting nowhere, I had no choice but to file a dispute with my bank. What made the experience even worse was that, after failing to deliver anything I paid for, they had the audacity to charge me an $80 cancellation fee. Charging customers for products they never receive, then charging them again to cancel, is completely unacceptable. I would never recommend this company to anyone. Based on my experience, their business practices are misleading, and I strongly encourage others to think twice before signing up.

If I could give it zero stars I would! Terrible experience!!!! Didn’t receive a complete order, promise a refund over a month ago and still have received!!!! BEWARE!!!! Basically stole my money!

Terrible customer service. After ordering 140$ order that never arrived. They told me I would need to dispute it with the incompetent shipping company they used that I have never heard of. The shipping company never responded to my claim and hotel collections would not refund my money. Please avoid doing business with them.

I signed up for Hotel Collection's subscription less than 90 days ago because I was excited to receive a new fragrance each month. The sales process was a bit overwhelming; they put a lot of effort into convincing me to subscribe. Unfortunately, the experience after they had my business was completely different. When it came time for my monthly shipment, I never received any communication that my selected fragrance was out of stock. No email. No text. No update. No offer to substitute it with a similar scent. I only found out there was an issue because I reached out to customer service asking where my order was. To make matters worse, I was then told that not just one, but both fragrances I had previously received were out of stock. The company knew there was an issue, yet never proactively communicated it to me. When I asked what they were willing to do to make up for the inconvenience, the resolution offered was a complimentary room spray. That response completely missed the point. This wasn't about getting a free item, it was about the lack of communication and poor customer experience. If you're considering subscribing, understand that the marketing and advertising create expectations the company doesn't always appear able to meet. If products are unavailable, customers deserve timely communication and reasonable alternatives instead of having to chase down answers themselves. Based on my experience, I cannot recommend this company to anyone.

Terrible scamming company, been taking money monthly without sending any oils out. Dont bother to respond to emails. DO NOT

would give zero stars if i could. i regret signing up for one of their aggressive deals that locked me into a three year subscription. they continued to charge me every month even though they did not have my preferred product. they never reached out to me to let me know. yet every month, $119 was charged and they had no product to ship. had i not caught it, they would continue charging me. THIS IS FRAUD!

Guys, don’t do it! Product is beautiful and advertised well but poor quality. Got a luggage set that broke down after the second use. Nothing works, save yourself the headache, truly not worth it. They also promote lifetime warranty which is also a scam. Customer service is not even real as they avoid talking to you when you when they figure out you’re on to them. Their reviews on their website are all fake! They don’t allow you to submit personal ones. I also have pics

Absolute scam of a company! Unclear advertising about their product, delivered a product with the wrong plug, their returns policy seems like they just take more and more money from you for stupid things (like a restock fee?!!!) but oh wait I cant even return my product bc customer service have completely ignored by emails AND customer support requests!!!!