hotelcollection.comReviews of hotelcollection.com

Don't fall for this trap! They make you believe you're winning the diffuser, but they actually sign you up for a subscription, and when you cancel, they try to charge you a $79 penalty. It's a SCAM!

Worst company to get through! They charge your card and not have item in stock. It’s been over a month and they have not shipped my subscription oil. Have tried many times to call and no luck no one answers on hold for over an hr. They love to collect $$ and not ship items right away I mean if you don’t have the item in stock why collect money!!!

I purchased the Chauffeur Car Diffuser through a promotion that seemed like a good deal, but it quickly turned into a frustrating experience due to restrictive policies and misleading offers. The diffuser itself was far too intense for my small two-seater car, and the unit was much larger than expected. I contacted customer service almost immediately, but was told I couldn’t return it because it had been used. How else are you supposed to know if the scent is too strong without testing it? I had barely used any oil. I was then informed that because I accepted the “free” diffuser, I’m required to continue the subscription for several months or pay a large fee for the device. On top of that, the $15 “mystery gift” turned out to be a $50 voucher with major exclusions, making it essentially useless. Between the strict subscription terms, no-return policy on used items, and misleading “mystery gift,” this was a very disappointing experience. Read the fine print carefully before purchasing.

Abbegail deserves 0 stars!! Customer service are you efen kidding me!! The agent drops me while requesting update on an UNFULFILLED order. If a customer gives you an order number YOU need to provide a status!! I paid you to ship a product! Where is my order Abbegail????

I have a subscription and haven’t received it. Sent 3 emails and NO one has gotten back to me. When I first started they were great even called me and now, it’s like they don’t care!!! I’m not happy at all. So strange. Very upset!!!

If I could give zero stars I would. Appalling customer service: aggressive upselling, orders fulfilled partially if at all, failure to respond to specific requests. Avoid at all costs.

I have been a loyal Hotel Collection customer since 2020. I purchased a Penthouse diffuser with a guaranteed 30-day trial upon arrival. I contacted them multiple times by email and phone starting June 19, 2026 to cancel within my trial period. Instead of honoring my contractual right, Case Manager Josue Clermont threatened me with collections while my trial was still active, falsely claimed I never contacted anyone, refused to connect me with a supervisor, and hung up on me. I have filed complaints with the BBB, CFPB (ID: 260701-34930345), and NY Attorney General (Intake: 1-1294192532). Six years of loyalty destroyed by one disgraceful experience. Buyer beware.

Terrible company and nothing but a scam. Complete lack of customer support and you cant get anyone to even call you back. They purposely avoid returning your call until your time is up to make any changes or cancel. DO NOT USE THEM!