hotelcollection.comReviews of hotelcollection.com

The scents are great. The company is a high pressure sales scam. They promise a “mystery item” to be shipped with the first order. When my package arrived, there was no mystery item. I contacted them and they said my mystery item was a discount on my next purchase. They then have high pressure sales person try to talk you into a whole home unit for $100 per month. I suggest you look at other options. This company is just going to try to scam you into a high cost subscription service.

I placed an order online selecting the payment option of ShopPay. It clearly showed what my installment payments were going to be, however, after I hit submit I received a text from my bank alerting me that my account had been overdrafted. I immediately looked on the site and noticed that there is no 800# to call, I then canceled the order online. I also wrote to support using their chat feature. I was assured that they would look into the matter and send me an email once it was resolved because "they couldn't see the order on their end yet." It's funny how they couldn't see it but were certainly able to charge for it. The next day I received an email letting me know it had been shipped! What happened to the order cancellation? What about refunding the amount? I am submitting a dispute with my bank. Next I get a call from their VIP service assuring me that if I upgrade to some industrial unit that they will refund the difference to my bank account. I told them that I will not be doing so since clearly their customer service team can't even resolve the initial issue. DO NOT ORDER FROM THIS COMPANY! I wish I had read the reviews before submitting my order. Big Mistake!

My first order said 3-7 bus day shipping. It has been 8 days and the little sampler pack is still in another state. The marketing is way too heavy with texts I had to opt out of, spam email encouraging me to buy more but ai haven't even gotten what I ordered over a week ago.

Paid in September still not received order, company refuse to engage tracking shows package was never attempted to be delivered and is now showing return to sender. Complete scam

The VIP program is a SCAM and they just want your money. I was lied to about reimbursing my shipping costs when they were the ones who did NOT include a shipping label which they promised they would. The total cost was $120.65, which I never would have paid if they told me they WOULD NOT reimburse. However, I have it in writing that THEY WOULD. But they refuse to honor this since I cancelled the VIP program.

Worst company ever. Never give them your credit card details. They charge you and never ship the product.

After 2 weeks in trying to get someone to help with the rubber gasket that ripped after spending $300-they could care less. Their service is terrible.

I’m giving this 2* because the expensive large units we purchased do scent our homes (Dbl Presidential for a 4500 sq ft home and Presidential for a 3600). The scent lasts just under what they describe - 1 mo on the lowest setting for the smaller (vacation) home, just under a month for our home that gets more use. That said, this is a horrible company. Upon ordering they have their concierge call and try to upsell you a subscription. The math adds to about $9000! It’s not even close to a savings if their scents last as they say they should. So I declined. Then the oils started being delivered anyway. They were broken and seeped all over everything. I complained. They said they canceled my subscription (to which, again, I hadn’t subscribed) and didn’t refund me for the unsolicited purchase. Not only that but when I sent photos of the useless empty bottles of oil they said they’d replace them and haven’t. They’ve since tried to hit my Amex again. Amex indicates this is common. I have had a new card issued. They send “free” gifts - that you pay $28 for. They’re black wine glasses and they too are packaged poorly and arrive broken. I ordered a car diffuser. It worked like a champ for a month. When I changed the cartridge… it no longer works. It fizzled a little. The scent is diluted and you can hardly smell it. Tech support, after 35 minutes, had me clean it again with alcohol - something I had already done - and it worked for another two days and … we’re fizzling again. Currently drinking wine out of my single unbroken wine glass from a set I wouldn’t pay $5 for on Amazon, researching new sources for oils that are compatible. That I’ll have to pay for on a new cc since I had to cancel the one this company keeps dinging. Like I said the commercial strength diffusers work but I’m not doing business with a company this shady. I expect a refund for the unordered, empty bottles of oil and car diffuser that doesn’t work. But if I’m not going to get that then perhaps let me know who I can source oil from since it won’t be you. It certainly won’t be at a cost of $9000 for a subscription. I declined it. Stop trying to charge my Amex.