hotelcollection.comReviews of hotelcollection.com

I’m worried because I ordered from Hotel Collection on Dec 17, when they promptly deposited my money and promised a follow up email, delivery said 5-7 days, havent heard 1 word from them since. has anyone else had trouble receiving orders. i reached out to them by email Jan 2, no response🤷‍♀️

I would give them 0 stars if there was an option. We ordered on November 18th and immediately cancelled the order with the help of a CS agent who confirmed we will get a refund within 5-7 days. We still didn’t get any refund till this day and all our efforts to get help from Customer support have failed with them promising “this time it will go through”. Got all chats, emails and transcript. Be careful and not buy anything from them - they are fraud. You ar risking your money.

Ordered in November and still have not received product. Email is full and kicks back. Forced to get refund initiated through my credit card company. Steer clear of this company. It had been one excuse after another.

I regret to say that my experience with the Hotel Collection has been nothing short of a nightmare. Despite their extensive presence in advertising and influencer marketing, I find it necessary to share my dismay with their abysmal service. I placed an order for two diffusers and a mystery item a month ago, intrigued by the promises their advertisements conveyed. However, the reality has been far from pleasant. After numerous calls and discussions with their customer service, it turns out they lost my initial order and had to reissue it. To add insult to injury, when the reordered my items, only one diffuser was included, and this occurred two weeks ago. Checking the tracking information reveals that the order is still unfulfilled. There has been no apology or attempt at customer service recovery from the company. To my disbelief, when I inquired about the second diffuser ordered in November, I was informed it's now out of stock as of this Monday. A complete month after placing the order, this is utterly unacceptable. The lack of communication and the dismissive attitude from Hotel Collection have shattered any trust I had in them. I have lost faith in this company and am left with no choice but to request a refund. Moreover, I am inclined to report this appalling experience to the Better Business Bureau. My advice to others is to steer clear of this money-grabbing company; chances are, you won't see your product for months.

If you are thinking about purchasing anything from this company do not do it. It’s a scam company. Aroma360 is also a part of Hotel collections. Take the word of all these reviews, don’t do it. Order a diffuser off of Amazon. This way you have support to protect your purchase

good program

Stay away from this company!! Non existent customer service. My $300 diffuser stopped working the second day. It’s been 2 months and can’t get a human, email box is full so can’t email, phone number, you’ll wait on hold half hour, then recording says to leave a message and they never call back. Save your money and blood pressure and buy a candle!

You order a hotel bundle + the mystery gift, the mystery gift is a virtual card. The $50.00 gift card that should have came with the merchandise never comes and then they state "Since we just got an update from the management, discount cards are virtual cards. No matter how many times we'll send a replacement for the discount card you purchased, you will not get a physical card because it should be virtual gift card." Which if you are giving this as a Christmas gift now you can't.