hotelcollection.comReviews of hotelcollection.com

Scents are amazing. I love the candles and reed diffusers, the smells last long and I can smell throughout my house. The only thing I didn’t like was them calling me after I placed my order to tell me to join their VIP service. It felt scammy because they ask for your personal information over the phone and basically apply for a credit line to subscribe to this service. I didn’t fall for this scam and am happy with my normal purchase.

Watch out!! Don’t do business with them. Order never applied discount and they said they can’t do anything for me. They wouldn’t cancel the order or apply difference. They said here is a gift card to purchase more from us. For 1/2 the discount that should have been given.

WHERE IS MY ORDER? I ordered £400+ worth of products and have had a fictitious email saying it’s dispatched but NO delivery. Shocking service

Buyer Beware I bought two studio diffusers ($400 total with discounts) initially and finally when they arrived, they worked great for about six months. Then one failed, after consistently trying to reach customer serve I was told to replace it for $149, since it was out of warranty. I replaced it and three months later the replacement stopped working. My second original one started to make a loud sound and after troubleshooting with customer service I was also told to replace it for $149. I refused and stopped my subscription. It is ridiculous to keep replacing diffusers every six months and I am convinced they are are refurbishing diffusers and selling them as "new". Their customer service is useless, they just keep telling you to do the same troubleshooting steps and failing that "replace it for $149". During my initial three month honeymoon period three other family members also bought the diffusers and they also experienced issues with their equipment. I wish I had read these reviews before, they are all true. If you haven't purchased one......don't, you may as well flush your bone down the toilet - it will save you the hours of dealing with customer service.

My anticipation was high when I acquired a $300 diffuser to enhance my living space. Regrettably, my enthusiasm has turned to disappointment as the diffuser has stopped functioning after just three months of use. Initially, the diffuser's sleek design and features seemed promising. However, its abrupt failure has left me questioning the product's quality and value. Customer support's unhelpful response compounded my frustration. Given the high price and short lifespan, I cannot recommend this diffuser. It's essential to weigh options carefully and consider alternatives before investing in such products.

I have purchased (now three times) a diffuser from Hotel Collection, and I have to say that my experience has been nothing short of disappointing and frustrating. This review aims to shed light on the numerous issues I encountered, from poor product quality to abysmal customer service. First and foremost, the diffuser I received turned out to be defective not once, but three times! Each time, conveniently, the malfunction occurred just after the 30-day warranty period had expired. It's almost as if the product was designed to fail shortly after the warranty, leaving customers with no choice but to purchase a new unit. And yes, you guessed it right, I had to pay for each replacement, albeit at a reduced price. Nevertheless, bearing the cost of a product that repeatedly fails due to manufacturing faults is unacceptable. The third time they gave me an additional discount but when you add the shipping and the tax... it goes up again! As an unfortunate victim of their defective products, I must also mention the horrendous customer service experience. Dealing with Hotel Collection's customer support has been nothing short of a nightmare. They are unresponsive, unhelpful, and seemingly indifferent to the frustrations and inconveniences faced by their customers. Communication was minimal, and it often took days to get a response to my queries. Their lack of empathy and professionalism only added to the overall negative experience. To make matters worse, their shipping process is excruciatingly slow. After the long wait for their lacklustre customer service to address my issues, I had to endure further delays in receiving the replacement units. It seems like Hotel Collection has little regard for their customers' time and satisfaction, leaving them in limbo while they take their sweet time to ship the products. It deeply saddens me to admit that despite the undeniable allure of their scents, the overall experience with Hotel Collection has been nothing short of awful. Their defective products, coupled with their abysmal customer service and slow shipping, have left a bitter taste in my mouth. I strongly advise anyone considering purchasing from Hotel Collection to think twice and explore alternative options prioritising quality, customer satisfaction, and efficient service. In conclusion, my experience with Hotel Collection has been nothing short of a disappointment. I sincerely hope that this review serves as a cautionary tale for potential customers, urging them to avoid the frustration and inconvenience that I have endured.

So so so happy I came here and the BBB before hitting the order button thank you all so very much… I will not be ordering after all

Absolute Scam - I wish I'd seen the reviews earlier Ordered and paid taxes and duties, website clearly states under their shipping policy that all taxes are calculated at check out I've now received a bill for £126 on top of the £115 I've already paid and this company is saying it's up to me to pay it, shocking customer service