HospitableReviews of hospitable.com

4.5631 reviews
Internet & Software

Hospitable

About Hospitable

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.

Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: hospitable.com
Website: hospitable.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Hospitable

Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: hospitable.com
Website: hospitable.com
Category: Internet & Software
Listed on Five Star Index: 2026

Mira C.

Nov 24, 2018

Constantly Getting (Unnecessary) Negative Reviews Because of Smartbnb

Smartbnb has some great features as mentioned in other reviews. However, I've received a LOT of negative reviews because of their automated review system (so I thought I'd leave Smartbnb one in return, since they don't seem to care about the negative reviews they cause their users by refusing to fix this). Because they do not allow us to cancel an automated review until AFTER a guest checks out, I am constantly forgetting to do so when I have a complaint from a guest. So... once the guest checks out and sees that I've left them a review, they invariably leave a negative review for me. Very frustrating... and totally unnecessary! In addition to this, as soon as Smartbnb is connected, some of its default messages are automatically activated, which will invariably lead to some awkward messages being sent to guests until you learn how to turn these of and/or edit them. Smartbnb is also charges you for all of your listings, even if you don't have any of its features activated for certain ones (which they could easily fix, but choose not to). Because of this, if you work with a co-host, your co-host will be charged for your listings in addition to theirs if they also have a Smartbnb account.

Response from HospitableNov 24, 2018

Hi Mira, Pierre-Camille here. We are sorry about this experience. I want to go back to the points that you have raised. I am an Airbnb host as well, and every negative review is hitting me to the core. Considering the unfortunate review incident, you have been in contact with Marii and me in the past week, ahead of the publication of the review in question. We have explained the way Smartbnb works regarding Airbnb reviews. The reviews are not created by Smartbnb, but are created by Airbnb. We detect them from Airbnb ("capture" them) as long as they are pending. You are immediately notified by email. If there is no interaction from your part, the review will be published as scheduled. We offer a lot of options to make sure to protect the reputation of your business if you are having a bad hosting experience. - You can mark a review has being a bad review, which means the publication of your bad review will be delayed at the very last minute, without prompting your guests from reviewing their stay. - We want to make sure that you get ample time to connect to Smartbnb to handle those bad reviews, so we propose the scheduling of reviews 3 days after the check-out. This gives you a minimum of 3 days to connect to Smartbnb and check the reviews. - You can edit all comments and grades to adapt the review to the situation at hand. - It's not possible to shut down email notification for reviews being captured. We see them as too critical. If you find that reviews automation is not working for you in a repeated way, please deactivate your rules for automated reviews. Considering the other points you have raised, - We are striving to make a product that is easy to use and is delivering value as quickly as possible, for you to see if Smartbnb is working out for you. We also know that about 70% of users are using the default templates as provided. - We make no distinction regarding whether the host is a primary host or a co-host, and Smartbnb will work for all listings under the Airbnb accounts you are connecting to your Smartbnb account. Separate users who create their own account are therefore charged on the basis of the listings that are connected to each of their Smartbnb account. The solution will not be easy fix, as this will require a change in our pricing and in our technical architecture. Every user that is found in this situation is immediately prompted to contact us. The customer service team is available to offer alternative Airbnb configuration options to make sure that you only connect to Smartbnb the listings that you are willing to connect. I trust this clarifies the different questions that you have raised. We are always available to answer them directly and adapted to your situation with our customer success team.