CT
Room to grow
IMHO, the service can become much better if it provides more insights rather than just reporting.

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listing631 approved reviews, newest moderated first
CT
IMHO, the service can become much better if it provides more insights rather than just reporting.
Shauna
I absolutely love smartbnb it has really helped my business and it has saved me a ton of time sending responses.
Maya
SmartBNB gives every busy AirBNB host or co-host back the much needed time to focus on your business. With the use of AI, you can provide 24/7 responses to your guests that do not feel canned or auto-generated. Features like defensive mode also allow you time to interject into a conversation if you need to (thought I rarely need to). For any short-term host, this is the single most useful tool you can have. SmartBNB has given me my life back.
Myrtle Beach Vacation S.
fantastic tool
Air H.
Easy to use and set up templates. Perfect for guest communication. Friendly staff and good instruction info. We definitely recommend
Nadia D.
I’ve got 2 properties on both VRBO and Airbnb. After spending hours trying to make sure I wasn’t double booked I decided to try out Smartbnb with the free trial. You do invest some time to set up all your automatic emails if you are like me and want them personalized. But it works like a charm plus you can run market reports which show how your listing compares to your competitors. The emails go out when you want them to, no forgetting to send your guests access codes. It can even be set up to answer common questions.
Terry B.
What a find this product is - the perfect tool for great hosts who want to get even better. It’s allowed me to automate a raft of emails that I used to try, without much success, to track manually. It has made a definite and distinct improvement to the quality of the cummunications I have with my guests which in turn has led to a noticeable improvement in the level of my reviews. I strongly recommend that any host invest in SmartBnB Terry
Thomas J.
SmartBNB has made my life so much easier. I only have one listing but the amount of time it saves me from sending my guests individual messages is incredible. It sends them check in information, check out information, reminds them to send a review and so much more that I am not even utilizing yet. I highly recommend any host that is serious about their business to use SmartBnB to simplify your life.