Stephanie A.
Smartbnb has made renting out my…
Smartbnb has made renting out my vacation home a breeze! My cleaning gal knows when new stays are booked, and I am able to communicate quickly and efficiently with my guests with automated messages.

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Stephanie A.
Smartbnb has made renting out my vacation home a breeze! My cleaning gal knows when new stays are booked, and I am able to communicate quickly and efficiently with my guests with automated messages.
Tyler O.
Smartbnb has been a wonderful tool and I’m glad I have access to it. It’s so nice to be able to be anywhere in the world and know I don’t have to have my phone with me to run my business because smartbnb does that for me.
Donald M.
The customer service is quick-ish to respond but the platform is missing some key features that would make it a really great tool.
Response from HospitableOct 3, 2019
Thanks for your review, Donald! As one of our longest-standing customers, we sincerely value your business and your feedback. About our response speed, you'll be glad to know we are growing our customer success team so we're able to respond faster to queries. During busy periods the wait could be longer but rest assured the team always do our best to answer as fast as we can. In regards to the functionality you mentioned is missing, if it's something you haven't mentioned before to us, please let us know in the chat or via [email protected]. Over time you've given us some fantastic feedback and I can see that we've added several requests on the development pipeline on your behalf. We'll be working on your requests soon, and hope that we're able to earn back a five-star review from you soon in the future.
MamaStay
Using SmartBnB has drastically improved my business. I save so much time by automating things through SmartBnB. I’m never going back!
Corey K.
Super platform, just has some bugs to work out, things to make it 100% usable (user level permissions/notifications to be able to have friends, virtual assistants, etc. Manage things) Also they should TOTALLY build in an add-on service of VAs to help manage messages.
Tatjana P.
A view bugs, but a really great software!
Alex N.
I like the fact that I can automate reviews and most of the common guest communications.
Carlos
After testing every option out there, Smartbnb is light years ahead of every other tool available and it is inexpensive.