HospitableReviews of hospitable.com

Great product

They have very little and very subpar customer support. You submit a ticket and they take from 4-6 days to reply. Once they do they might ask a question and then take another day or two to reply.... so plan for 1-2 weeks for anything to get resolved. also, messages and calanderrs take a long time to load where I have to close it and reply from Airbnb/Vrbo app instead. I wish I had chosen another software and still considering it but i spent alot of time getting this set up and linking to other apps I wanted to use with it.

I have been using the site for approximately a year now. Although the platform is easy to navigate, the support is absolutely horrible. It takes days for them to get back to you, it's been like this since I started using the PMS. They keep saying they are growing or hiring but nothing has changed. They are also located in Spain so if you need any help, its within a small window of time if you are in North America. They also have several issues with their lock integration system, another headache with little to no help. It's unfortunate, this could be the leading PMS, but they need to get their corporate infrastructure in place.

INFURIATING... There are many great attributes for this platform, but they become overshadowed by the constant lack of tech support. I have been using Hospitable for about 7 months now and I can honestly say I have nearly thrown my computer out the window at least 12 times because I have had tech issues with no where to turn. Mind you, I create websites for a living. They addvertize 24/7 chat support, which is not bad all things considered. However, it is not "live", and after you have jumped through all the hoops to submit a trouble ticket, your left with: "someone will get back to you in 24 hours" , well in my many experiences, that usually turns in 36-48 hours. To make matters worse, when the agent finally responds, its a simple message and you have to wait again once you have submitted another response. Most issues I have had in the last seven months have taken 3-5 days to resolve. Currently on day 3 of a very serious issue with direct bookings. They just rolled out there long anticipated payment processing with direct bookings. So many bugs it's not even funny. The icing on the cake; they are holding funds until 3 days after check outs. I mean are you serious?? The biggest reason host's prefer direct bookings is to manage there own funds and offer there guest's savings. On top of that, they have now started collecting taxes, which are all over the place. New Hampshire does not have a state tax... Now my guest's are being charged TWO separate state lodging taxes. It takes a lot of hard work and time to build a solid reputation and guest report. Hospitable is not worth having a heart attach over.

I depend on Hospitable on a daily basis to handle the majority of my short term rental messaging for guests, as well as scheduling for cleaners. Their customer service is very responsive when any issues arise.

1. The MOST irritating issue : they are unable to properly detect the langage of the guest : that (acknowledged) issue is lasting since the beginning of my subscription (months ago). No fixes so far. My guests are receiving messages in English instead, while we're a French based rental, with mostly French guests! Despite the fact they properly detect the phone number (including the international prefix), the city, and even the guest's country! They're suggesting to switch the fallback langage to "French" as a "temporary workaround" but that will affect my other rentals since that's a global settings. It would take a few hours to fix it, but nothing yet. 2. "Automatic replies to Questions" is only available for English. 3. Custom codes are a great idea but doesn't support translations. You'll have to duplicate custom code to support multiple langage.

I had looked around to comparable PMS platforms and found Hospitable to be the most user friendly. Although they are still releasing updates to compete better with the other platforms, it is worth the wait! They keep you informed and are transparent of their updates + difficulties weekly / monthly which is great! Especially when there is an outage or disconnect to a booking platform. Looking forward to the new features to come!

I started using Hospitable in 2018 to help us manage our Airbnb. At the time we only had (1) listing, but the auto-messaging was extremely helpful for us since we self-manage. Over the years Hospitable has added features in a very thoughtful way that has helped us get better and better as hosts and managers. A few months ago I switched systems and tried out Hostaway. They had a couple features that I thought were really going to be helpful, but ultimately all of those features fell short. Their dashboard, messaging, and customer service were all delayed. If we set a message to go out at check-in, they would consistently send 10 minutes late causing us more back and forth with guests who wanted to know how to get in to their rental, etc. Needless to say I am happily back using Hospitable and don't intend on switching it up again. I have nothing but great things to say about this company, this app, and look forward to growing our portfolio with their tech.