RMC
Slow Customer Service Response Time
When their site is working, it is working great. But if you have a problem or a question, it takes hours, if not days for them to respond. And then they often respond with a question that you have already answered in your inquiry. Then another long time goes by. They have been telling me for ages that they are going to have faster customer service. They really need a call center so you can just phone in and reach someone. ** I have never experienced a reply in one hour. Ever.
Response from HospitableSep 4, 2023
Hi there. We appreciate your feedback, and we have indeed been working on improving our customer response times. Our average first response is down to 1 hour now, but we are working on additional ways to improve, including adding a priority support option, as discussed in our recent Town Hall https://www.youtube.com/live/_iibtey5kx4?si=VsXfVgYT6lZSE6b4&t=442



