HospitableReviews of hospitable.com

Hospitable has been fantastic when it comes to helping us operate our property management business, Checkmate Rentals. All of their tools and functionalities allow us to operate at the highest level and bring great satisfaction to our guests and to our hosts. Whether you're self-managing or running a property management company, I highly vouch for them as a great partner. Right now, we currently manage over 220 properties on their platform, and as we continue to grow to 1,000 properties and more, Hospitable will remain our PMS solution.

This outfit somehow gained access to my Airbnb/VRBO account without my proper consent. Once in, they: Changed all my pricing without permission (making a mess of my carefully set rates). And costing me money. Blocked my ability to manage my own calendar or control my own bookings. Began messaging my guests directly, overriding the thoughtful communication I always provide. Booked dates that were already booked causing me to have to cancel and losing my SuperHost status Cost me a fortune — including one booking I had to cancel that alone cost me $700. Put my property on Instant book which I never do and booked dates that were no available. I contacted them multiple times in WRITING to tell them clearly: stop, I do not want your service. REMOVE YOURSELVES FROM MY ACCOUNT. They ignored me and continued interfering with my business. In the end, I had to go through Airbnb directly to get this dreadful company removed. Their pricing “strategy” is ridiculous, their service is chaotic, and their practices have destroyed my five consecutive years as a Superhost. This company is terrible, unethical, and absolutely not to be trusted. They clearly do not know what they are doing and do not care. If you value your guests, your income, and your reputation, avoid them at all costs.

I experienced terrible service from a well-known brand with a significant price tag. The customer service was almost nonexistent, and I received no personalized attention, even with a mogul-tier subscription plan. Their customer service is outsourced to individuals who lack knowledge and simply keep repeating information from their knowledge base articles without providing real solutions or walkthroughs. I absolutely do not recommend this service.

My husband and I started using Hospitable after a terrible experience with a property management company. The switch came from a recommendation by our amazing cleaner, and honestly—it’s been one of the best decisions we’ve made. Getting set up was incredibly easy, and the customer service has been outstanding. Every person we’ve interacted with has been helpful, friendly, and clearly committed to creating a great experience for hosts. All the resources we needed to get started were right at our fingertips. The automated messages are priceless. Guests constantly comment on how great our communication is—and the best part? Most of it is automated! It’s simple, seamless, and a huge reason we’ve been getting consistent 5-star reviews. We love having all our platform pages integrated into one calendar, and it’s super convenient to have all our smart devices connected in one place. I honestly can’t say enough good things about this platform. And the price? It’s a steal for the ROI. Hospitable has saved us time, stress, and money while helping us deliver a top-tier guest experience.

Hospitable dynamic pricing seemed good at first, but is missing certain basic features that allow it to replace pricelabs. Until these are implemented, I need to resume using them.

It is wonder how such a tereible software can even be legal. Sync broke 3 times in course of a month, creating us overbookings and hence big costs. It works slowly as soon as more than 10 listings are added. Definitely not for big and sirious companies

Fantastic forward momentum. The android app needs some optimization.

Hospitable is great integration. I love it and will come back when I get to manage more properties.