HospitableReviews of hospitable.com

Warning, they are very intrusive, including demanding scanned copies of ID. Just not very safe for the user.

Love the fact that we have only 1 calendar for Airbnb, booking.com and Vrbo. Data flow is bidirectional so we never have to go to individual sites. All messaging is done through hospitable app no matter where the booking came from. AI usage in the messaging is amazing. It significantly improved our response time to our guests.

Hospitable ultimately resolved my issue, but the process was painfully slow and unnecessarily frustrating. What should have been a 2–3 minute phone conversation instead took 10+ hours, 15+ emails and chat exchanges, and escalation all the way to the Director of Customer Support and the CEO. Only after senior leadership stepped in was the issue resolved (within ~2 hours), which makes the earlier delays even harder to justify. This experience highlights a fundamental problem: email and chat-only support is not sufficient for time-sensitive financial issues like security deposits and payouts. When real money is involved, the lack of phone or real-time escalation erodes trust and credibility very quickly. Hospitable may have solid product ideas, but support architecture is core infrastructure, not an optional feature. Without phone-based or real-time human escalation, even simple issues can spiral into major frustrations. I hope the company treats this as a learning opportunity, because the product itself isn’t the problem — the support model is. They should add Human Phone Support, period! no more AI based chat agents or ai email agent for urgent issues.

Support has been really disappointing . I often have to wait more than 12 hours for responses, and when they finally come through, they’re always the same generic “ sorry we’re busy” message. It really feels like a copy-and-paste reply each time from support . On top of that, the system keeps blocking dates and automatically changing settings I’ve put in place, which has already led to lost revenue. They also push for upgrading to priority support for an extra fee, but there’s no improvement—responses still take hours. To make matters worse, guests aren’t receiving any information after check-in really need to concentrate on their subcribers needs if they want to retain us its very poor

Hospitable is so intuitive & easy to use. I had my listings up and running in 20 minutes. I love, love, love the AI features. Plus they are constantly improving and rolling out new features. I can't imagine hosting without Hospitable. Don't hesitate. Hospitable is the best PMS out there!

I love the usability of Hospitable. I've been with them since 2018 and have been really impressed with all of the features & integrations they've added over time. They are very receptive to customer feedback and suggestions. Their customer service is not instant but it is helpful given time. Happy customer here!

We signed on with Hospitable primarily for calendar syncing betwee AirBnb and VRBO. We rent out our vacation home when family/friends are not there, and we have a mandatory 24-hour gap between guests to allow for cleaning, which is not readily available in our rural area. Within the first few weeks Hospitable allowed a booking on a mandatory cleaning day. I immediately canceled the guest, got fined $250 by AirBnb and lost my Superhost standing for the coming quarter. Then began the hallucinatory effort to figure out what went wrong. Hospitable's AI bot initially gave me completely wrong info. I requested a human, but got contradictory and confusing feedback. Another escalation to a human supervisor took five days to connect. While the supervisor was very nice, the bottom line was this: Any 'manual changes' to the calendar cancels out your settings that block guests from booking on cleaning days, and even blocked days not specifically booked by paying guests. I was not notified of this when we signed up and set up our calendaring system. There is nothing in the onboarding instructions that warns you about this. Despite lengthy back-and-forth via chat, and watching the videos they sent, no one could ever explain what actions the system counts as 'manual changes' - was it opening my caledar a month at a time? Was it fiddling with pricing? Were the settings inactivated by guest-initiated cancellation? The final bit of advice was to contact a Hospitable supervisor EVERY TIME I made a manual change to the calendar, and they would 'reset' it for me. Which is nuts, a set up for mistakes, and way more work than just managing everything by myself, which is what I'm now doing since canceling Hospitable.

The software itself generally works and the automation features do what they’re supposed to (to be fair other software out there can do the same thing). Unfortunately, a billing issue completely changed my experience with the company. A payment method changed without my knowledge and was updated within approximately one hour of cancellation, on the same day, during a holiday. There was no intent to cancel service, and the issue was corrected immediately once discovered. Despite this, no discretion was applied, no escalation path was offered, and my legacy rate was permanently removed. The support ticket was later closed due to the holiday without resolution. This was not churn or neglect — it was a same-day technical issue. The handling made it clear that rigid policy matters more than customer context or loyalty. I do not recommend Hospitable if you value reasonable customer service or retention when issues arise.