HospitableReviews of hospitable.com

Terrible service ! I lost a valuable booking because the AI automated software responded the unit was unavailable when it was actually available. This caused a huge financial loss for the year since this was a long duration booking during the holidays! Reply:The AI-generated message stated that my unit was unavailable when it was in fact bookable. That message was generated by Hospitable’s system and sent to a live guest. As a result of that incorrect automated output, the guest abandoned the booking, I lost approximately $1,500 in rental income, and VRBO charged me a $482 owner cancellation penalty. Whether the message was suggested by AI or sent by me after being auto-generated is irrelevant — Hospitable produced false availability information that caused financial harm. I have already provided this to support and am awaiting compensation or account credit for the losses caused by this system failure.

Fantastic service

The ability to track all bookings in one spot is super convenient

With seven properties and nine listings, Hospitable has been a lifesaver for me. Love the automated messaging and the ability to manage a single calendar site for my direct bookings, Airbnb bookings, and VRBO bookings. Hospitable also offers great customer support and continuous training seminars. It has literally saved me hundreds of hours this year. Highly recommend.

I completed the one- or two-week trial. They put your properties live straight away, so you don't have time to read a tutorial. They send messages to your clients without your agreement, block dates in the listing without your knowledge and advise a price of £18 for a bedroom! Everything is managed by algorithms, so you need to understand how the whole thing works before going live. They don't give you time to study the product and are driven by conversion rates for profit with absolutely no customer strategy!

I liked features provided on Hospitable. However customer service was so bad. I spent a lot of time talking back and forth with AI. Then AI finally sent me to a human agent. It took a day or so for the agent to get back. Then I went back and forth with an agent multiple times. They didn't even answer the questions. They provided some general instructions and asked customers to read tutorials themselves. It was such a waste of time. If you want to talk with someone, you need to pay $ 250 for 2 hours (actual time properly just more than 1 hour). How could you treated customers like this? Customers pay a monthly fee but if they want to learn to use the platform, they need to pay extra to talk with a human agent.

Honestly we manage just under 90 STR properties and have worked with Hospitable for about 4 years. The software in my opinion is the best available. We did try other software's in the past and Hospitable has everything a large scale STR manager would need. They actually offer more then some of the other big name PMS software's out there. They have helped my business Cozy Cohost LLC keep things efficient and saving me and my time time and energy.

Buen trato al personal