HospitableReviews of hospitable.com

Attempting to set up a new property on Hospitable right now after using another platform for a while. I ran into an issue so was using their AI chat which is almost completely useless. Eventually the AI agent transferred me to a "real human agent" and I've now been in the queue for 10 hours and still #18 in line and it's incrementing higher by the hour. This is such a joke and I haven't even started setting up my property yet. Do people really use this platform???

I have used three other management systems for my short-term rentals, and Hospitable is easily the best of the bunch. The best part is how much it automates while staying completely reliable. It handles messaging guests so quickly and smoothly that it saves hours of work every week while still sounding friendly and personal. Beyond communication, it automatically notifies my cleaners when bookings come in, sets my door codes, runs my website, and manages all direct bookings. It even pays my state taxes just like the big platforms do. Setting everything up is straightforward, the interface is simple to navigate, and it syncs all of my booking calendars! On top of that, their customer support team is top notch too.

This company is the worst of the worst. I've had nothing but problems with them. Double bookings, the same messages being sent to guests multiple times, and the VRBO connection is a complete mess. Customer service is a joke. It takes them 2 or 3 days just to get back to you, and half the time they don't even solve the problem. The mobile app is terrible too, even the simplest things are hard to find. Everything is way more complicated than it needs to be. Save yourself the headache and STAY AWAY from this crap!

My reservation was cancelled a couple of days before due to an "app glitch that caused double bookings" resulting in a scramble to find alternative (more expensive due to the short notice) accommodations.

They have been great and I have had nothing but great experiences with them, even when I have needed help! Loving that they are constantly trying to improve in all ways!

Hospitable's platform works well, but what really stood out was the support I got from Tahlia. My Vrbo listing went dark after a system switch and sat broken for over three weeks despite multiple support agents trying to help. Tahlia was the one who actually dug in, correctly diagnosed where the problem lived, and personally escalated it through Hospitable's internal team until it got fixed. That kind of persistence and follow-through is rare. Genuinely grateful — thank you, Tahlia and team!

Brittany was very helpful with my direct booking plus helped me with other things on my listing.

Offer a 'free' service then spams your guests trying to sell them insurance and you can't turn it off. Embarrassing for us and our business