horrormerchReviews of horrormerch.com

Thank you guys so much did not think my order would make it before Christmas!!!!!! Grabbed something else and appreciate the quick ship time if you can!! Will be back again you guys made our day!!!!

Fourth or fifth time ordering without issue! I am based in Columbus as well and wish they had a pickup for next day pickup, but happy to keep getting everything within a weeks time. Thank you again and may get one last order in before the holiday - Thank You, Charles

I ordered a few shirts from this website I am really looking forward to them coming. The only issue i am having is i can't find a real answer as to when my item will be shipped. I noticed a problem with my address portion and tried contacting the company to see if it could be changed since it doesn't say shipped yet. They weren't really much help. Basically, told that because the item was sent to printing there was no way to change the address. The whole address is there except the street name. I was told to contact the USPS but i have no tracking or reference number and no shipping information. I don't want a refund or exchange and am not trying to bad mouth the company. Customer service could be improved though and have information that they can give us with real time answers. Ill update this review if i actually receive my products. FINGERS CROSSED EDIT: I in no way am expecting this review to change the process or speed it up. I did review the emails including automated ones. I was told i would have to contact my post office by you which is fine i understand the address mistake was on my end. I cannot however get a tracking number to do that. Thats all i was saying here is that the feedback is not very useful. Im not blaming the company for the address mistake and like i stated previously i do want my merch still. I was just letting people know the issue i was having to maybe help it not happen to them. I want to reiterate. I messed up the address not the company, I am just having a hard time getting a tracking number so that i can contact the post office. Thank you EDIT I recieved my merch. It is good quality and im glad it shipped just fine, it did take a while but i would order from them again.

Horrible customer service. Tells you to fill out an area on their contact us web page and then they don't even get back to you with the right stuff. I pre-ordered a figure that I haven't gotten yet and when I filled out the help thing they sent me a reply about ordering a mask. I never ordered any masks and their website seems like a run around horrible company I would avoid them at all costs. Now I have to keep trying to fight and find a way to get my money back. Then they replied I got order. I got PART of my order. 2/3 items. One was preorder and I've never got it but I see it in local stores. See, they can't even check orders right nor keep people in the loop. Then once I posted this that finally got their attention and they refunded me my money of course they kept some and they said it's their policy because of pre-order or restocking fees which is a bunch of crap it's just a way to keep money for not delivering product. So you can't get them to give you your product in a timely manner or stay in touch with you about delays, they won't respond to you unless you go on an app and leave an honest review of their bad customer service and then they do refund you if you complain but they keep money for you complaining about their bad service. This really sounds like a better business bureau contact for me. This item is showing up in stores all around me and they somehow couldn't get it and send me any orders of my product or stay in touch with me. But just like I've read online once you post a negative review about them then they want to be all over contacting customers

Foul owner. Offered refunds due to supposedly sold out pre-orders and asked for a response. Upon doing so they took 40% of re-stock fee for being annoying about items they are not able to deliver. They are not liking the negative reviews to their negative response to the the public treatment by the company. They are coming off as scammers and looking ways to cheat people our of money when they cannot hold up to their end of the bargain. Do not buy from this Company or their other name Shadow Design. Customer service is mostly automated to avoid the public. We are also threatened on the Terms of Service to keep our mouths shut to any 3rd party. So I have reported to IC3, Better Business Bureau, and others. Not a threat, it was an Action taken. Can't deliver an item on your terms, you owe refunds; not half. If you want good reviews, do business correctly and deliver the items you promised to deliver. They don't like the comments on Social Media and need to silence anyone speaking out against their Criminal Racketeering Project in which you pay for an order and then they claim half of the order for a deposit when you never made a deposit. Crime speaks for itself especially in their reply that they are indeed playing the Victim when they are the Villain. Words hurt, not like we took your money or anything. They blame you when they fail to deliver. I left multiple reviews and comments after they refused to pay back all the money that they asked for a reply from in E-mail then they became a victim of refund when the Voucher and Gift Card was retheir. The email you receive will say, "If you would like the digital gift card/merch voucher to use on our site or a refund, please let us know and we will to be able to do so!" Then when you respond they become victim all of a sudden but asked for a response. They also only responded to 1 email, no automated replies or anything. They also didn't ask for a deposit on the items. They asked for 42.99 which is cost got 3 Funko Pops. There was no deposit, they are claiming a deposit for work they never finished. Wished we all could get paid for not working.

My situation is similar to everyone complaining on this review site. The first review I wrote was blocked from being shown. I was told they cancelled my order which was placed in July after trying to get status reports. I was suppose to get a refund which they only refunded partially. Worst customer service not professional at all. I’m going to have to dispute charge with my bank since they are not a reputable company and refuse to acknowledge my emails and are illegally stealing money. They blame you for emailing them as if that should be a problem about your order and even write not bad reviews won’t be tolerated. Wish I had read everything prior to ordering from them. Hopefully this helps someone else from being robbed.

I had planned to spend quite a bit of money here this holiday season but I won’t be now. I ordered a set of figures a month ago and haven’t received any communication regarding my order. The site is horrible when it comes to submitting the status of your order and then you get a generic email. I commented on FB simply asking about my order and then received an email saying they had cancelled my order. That has to be the worst form of customer services I have ever experienced. Since I had not received any updates in a month, I thought I had been scammed which is why I was so eager for an answer. A lot of my family loves horror and had planned to purchase from here as well but it looks like this company has lost a bunch of money now. Work on you customer service and learn how a business is ran.

These figures RIP!!! Thank you again!!