horrormerchReviews of horrormerch.com

So again they are a horrible place to buy will keep setting bad reviews took my money and they will not refund you even inside the 180 day policy they are a scam all they keep doing is replying with the same automated email to see previous they will not fix their mistake and as far as the shipments go they told me they couldn’t get four of the missing items in question do not believe anything you will be in a constant battle with the horrible customer service

Have been buying stuff from them the past few Christmases for gifts. Never disappoint and glad they are still around!!

I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere. Follow-up to merchant's response: horrormerch.com, if you had done the right thing and issued a refund as promised, I wouldn't have had to resort to a credit card chargeback. Severely disappointed with your customer service.

Horrible website and customer support. It’s impossible to get anyone to actually respond. From finding out the status of credits THEY issued for me on cancelled items, from finding out the status of missing items..,this company makes it impossible to get any help outside of a horrible automated system. Will never buy from this website again. Also..these products are cheaper on other sites, with far better customer support.

I had a pre order that took 8 months to fill even though the figures were released months before I got my preorder. They could not get the other half of my order and have not given me a refund for the items not received. Communication is little to none. Multiple ignored emails. They stall until you're past the point of charge back. After get they will give you little to no response. Tired of fighting for money that's owed to me. This is basically theft. I would never purchase from them again and an going to leave this review across multiple platforms to warn everyone. Edit regarding reply: So you just admitted to not sending my entire order and mentioned nothing about my refund. That 3rd item was actually a package of 3 different items. So it's more like you sent 2 of 5 products. You basically just proved what I said. I've emailed you once week for the past month and got no response. Just give me my refund! The emails you send are all auto generated garbage and it's impossible to talk to an actual person. Wish I read these reviews before dealing with you guys. Thieves! Stay away at all costs.

I ordered two items from HorrorMerch.com and the first arrived no problem. I never received the second order and here I am a year later without a shipping notice or anything. Their contact us page is an absolute horror show to get through and all you get is an automated reply that does nothing to assist you. I guess I’ll chalk it up to a loss and know who not to order future orders from. It’s too bad too because they really have the best selection online. I just cannot order not knowing if I’ll ever receive my order. Order # 17066684.

@Horrormerch, I have not initiated the CC dispute yet. Are you canceling the order and refunding as requested? If so, send me a confirmation and a refund and I'll update or delete this review. Original Review: Same story as everyone else. It's been months since my order and after I asked to cancel it 3 times, I get the vague email telling me to "refer to previous emails". I responded again and again asking to confirm cancelation and have not received a response or a refund.

Everything was as it should be, and delivery was prompt