horrormerchReviews of horrormerch.com

Terrible customer service. I ordered three items a while back; two were preordered. I received the first item fairly quickly. Weeks went by and I didn’t receive the other items I sent them and email just asking what was going on. Their response was basically “read our policy on pre order”. I thought it was a poor response but just blew it off and thought I’d wait longer. Now months later I checked online and one of the items said it was being restocked. So I emailed them again asking for an update and their response was to the effect of “go back and read our last email we told you to read the policies”. Passive aggressive and unprofessional. So I said you weren’t helpful I won’t be buying from you again. And then within a day they refunded my money. Literally all I asked for twice was an update. Clearly they do not care about customers or their reputation.

Picked up a few more shirts and everything fits great! The prints are good quality and look really good! Quick and easy shipping as well. Will definitely be back for another few soon!

Just received my pre-order Spaulding he is amazing thank you

Update to my previous review. Now I’m totally out $150. They refuse to respond and cancelled my order. where is my money? Tons of negative reviews all with the same story. We can’t all be wrong. The positive reviews seem suspicious. I’m out my money as are a lot of other people. Stay away from this place at all costs. I’ve never dealt with such rude unhelpful people in my life. Update order number #17068199. You said it was on the original gift card please send me that info as you are not responding to my inquiry. In your last response to me you said y order was canceled and the money want back to my original gift card. So thank you for letting me know my order is still active. Just answer your emails and we can stop doing this on here,

Costumer service is severely lacking. Anytime I try to contact someone I get re-directed to automated responses. When someone finally reached out to me there were grammar and spelling errors and the response was unprofessional. The message they gave me was to refer to previous emails... emails where I had gotten zero information. I fear this is a scam website. I pre-ordered an item in August and am still waiting mid-October. Even if I was wait-listed, why not communicate that to the consumer? Comments seem to be disabled on IG, which is a red flag. This website is either a scam site or operated `by amateurs, not sure what it worse.

Second purchase and did not disappoint-thank you again for the figures!

Great product selection and a quick ship time! Thank you again you do not disappoint!

Zero customer service. I preordered an item in April. I’m seeing it in stores now so I Emailed asking for update. I got auto email explaining their preorder policy. I got an email saying they are working on my order. Nothing more. Inquiries only get automated email explaining pre order policy. There is no way to reach an actual just automated BS. If you have an issue you are screwed. They can take your money & That’s it. If they can’t reply to customers at all they should not be in business.**UPDATE** so Yes it was a pre order. I started seeing the item in stores weeks ago so I asked do you have an update. All I got was an auto email about preorders. No actual information. since they can’t be reached & customers can’t get an actual reply if you review their non existent customer service they cancel your order. That’s a much better practice than hiring someone to do customer service. Their answer tells you all you need to know about how the conduct business. If only they responded to email questions like they do bad reviews.