honiture.comReviews of honiture.com

I purchased the robot vacuum on Amazon eight months ago and recently bought the refill kit accessories from the website — now my robot feels brand new again!When I received the goods. I take my robot on my desk and cleanup every moving part also, garbage box as well. And apply all new parts which I requested.Now I have a brand new horniture robot. I think it is happy now when it works.

Bonjour, Je vois que la majorité des commentaires sur Honiture ne sont pas bons. Pour ma part, au contraire, j’ai une expérience particulière particulièrement positive. J’ai acheté un Honiture G20 d’occasion sur Leboncoin. Je n’ai aucune idée de l’âge de l’appareil (sans doute +/-3 ans). Il a bien fonctionné pendant quelques mois et puis, un jour, il s’est arrêté au bout d’une minute. J’ai essayé plusieurs fois de le relancer. Message : « la brosse principale est coincée ». Dommage. 🤔 j’ai donc tout nettoyé en suivant nos instructions habituelles, mais cela n’a pas suffit. J’ai donc contacté le SAV par mail. J’ai eu une réponse assez rapide avec des conseils et 2 vidéos pour nettoyer l’intérieur du robot. C’est ce que j’ai fait. Il faut remarquer ici que le constructeur a quand même eu l’intelligence de permettre à des bricoleurs du dimanche comme moi, de pouvoir démonter le robot (dont les éléments sont vissés et non pas clipsés 👍). Au final, pour démonter le robot et avoir accès au bloc moteur, j’ai utilisé 2 tournevis. Point barre ! Après avoir démonté le robot, nettoyé le logement où se trouve la courroie du bloc moteur et remonté l’ensemble, il fonctionne parfaitement bien de nouveau. J’ai continué à échanger avec une certaine Judy au sujet de pièces détachées. J’ai toujours obtenu des réponses très rapidement (moins 12 heures) et ses réponses étaient pertinentes. Voilà mon expérience. Tout à fait positive ! Si cela peut vous servir, tant mieux. ————— Hello, I can see that most of the comments about Honiture are not good. On the contrary, I have a particularly positive experience. I bought a second hand Honiture G20 on Leboncoin. I have no idea how old it is (probably +/- 3 years). It worked fine for a few months and then, one day, it stopped after a minute. I tried several times to restart it. Message: "the main brush is stuck". Shame. 🤔 so I cleaned everything following our usual instructions, but it wasn't enough. So I contacted the after-sales service by email. I got a fairly quick response with advice and 2 videos on how to clean the inside of the robot. That's what I did. It's worth noting that the manufacturer was clever enough to allow DIY enthusiasts like me to dismantle the robot (the parts are screwed on, not clipped on 👍). At the end, to dismantle the robot and gain access to the motor block, I used 2 screwdrivers. Full stop! After dismantling the robot, cleaning the block motor belt and reassembling the unit, it works perfectly well again. I've continued to talk to someone called Judy about spare parts. I always got answers very quickly (less than 12 hours) and her answers were relevant. That's my experience. Completely positive! If this helps you, so much the better.

Great vacuum and price. Very sturdy well made and light weight cordless vacuum. Suction is excellent especially the ability to change the strength of the suction is a great addition. Digital display on handset is really useful. Fast shipping from the website! All round fab vacuum A+

I ordered the Honiture X7. It arrived, I assembled the vacuum, charged the battery and when I pulled the “trigger “ it didn’t work. I have contacted the manufacturer and the website that recommended the product. They have danced around and around the return and refund. This is UNACCEPTABLE.

Sauger startet und hört dann direkt wieder auf. Reparatur Anleitung habe ich zugesendet bekommen, auf eine Garantie Inanspruchnahme wurde nicht reagiert, bis die Garantie abgelaufen war. Nie wieder!

I wish I had seen this website before I bought the Honiture X7 cordless vacuum! I thought I was purchasing a different vacuum and when I emailed the company 2 hours later to cancel the order, I got no reply...just an email that my order was in process. When I got the vacuum, I emailed their "Help" site three different times asking for information on how to return it. Also emailed their "Staff" email address with no response. I haven't even opened the box as I knew I didn't want it. Today I received an email from them asking me to rate my satisfaction with the vacuum! I wrote a very negative review and when I hit the "Submit" it wouldn't send! EXTREMELY unhappy with this company.

I was so excited to get this vacuum cleaner. In fact I did lots of research to find the exact one I wanted. Unfortunately it came with a defective part. I have now contacted the company three separate times to ask how I should handle this issue, but they have never responded. There is no phone number available, so I keep sending emails that are not returned. Now I am very frustrated becasue I still don't have a working vacuum cleaner and I am out $250

j'ai acheté un aspirateur sans fil S13 récemment,la brosse étant hors service assez vite,je cherche ce modele sur le site du fabricant officiel...et impossible d'obtenir cette brosse pour ce modele...c"est une honte!!!,j"ai désespement cherché sur tous les sites possibles et immaginables pour la trouver,et au petit bonheur la chance j'ai fini par la trouver sur le bon coin(1article disponible dans toute la france).c'est vraiment pas serieux du tout.je ne commanderai plus jamais pour cette marque