Patrick F.
Customer service was good
Customer service was good. It is frustrating that I need a new vacuum after only a few months of use. They are shipping me a replacement unit as we speak.

honiture.com is listed under Appliances & Electronics.
honiture.com (honiture.com) has 570 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent

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Excellent
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Excellent
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Excellent
Showing 6 reviews with 3 stars · Clear filters
Patrick F.
Customer service was good. It is frustrating that I need a new vacuum after only a few months of use. They are shipping me a replacement unit as we speak.
MICHAEL I.
I like the attachments and the versatility of it but suction is not that great. Only average on hand held. Would look for a better vacuum. For the price it's okay. Nothing exceptional about it.
Response from honiture.comAug 25, 2026
Thank you for your honest feedback. We're glad you liked the attachments and versatility, and we're sorry to hear that the suction didn't fully meet your expectations. If you have any questions or need further assistance, please feel free to reach out to us at [email protected]. Best regards, Honiture Team
allioop
I returned my Honiture due to change of mind. Waiting patiently for my refund. Response has been quickly up to now. thanks, CS!
Response from honiture.comJul 13, 2026
Hi allioop, Thank you for your update. Your refund has now been processed – please check your inbox for the confirmation email. Best regards, Honiture Team
Mr B.
Update on recent experience with this company. I recently submitted a review explaining that the customer service was awful due to lack of correspondence. After putting this review on trust pilot I immediately received an email apologising for not replying. I have since had lots of correspondence back and Danny, who has been dealing with my case has been extremely helpful and understanding of the situation. The case is not closed but we trying to find a solution to the problem with the cleaner which is all I wanted in the first place. Honiture have, so far been extremely helpful and hopefully the issue will be resolved soon.
Simone de W.
Ik heb meerdere reviews over Horniture en hun werkwijze geplaatst. Op deze site moest ik lezen dat de koerier de rollerbrush was kwijtgeraakt. Bijzonder dat ik daar niet van op de hoogte ben gesteld. Ik geloof dit bedrijf niet meer. Zeker niet, nu ik weer een bericht krijg om de slechte reviews te verwijder na het eindelijk ontvangen ( na maanden en 30 onbeantwoorde mails) van de rollerbrush. We zijn nog steeds wel blij met de beide types steelstofzuiger. Vooral de pro 7 is bij ons de meest gebruikte. 5 sterren voor de stofzuigers, 2 sterren aftrek voor de afhandeling, communicatie en werkwijze
Response from honiture.comApr 17, 2026
Beste Simone, Bedankt voor je bericht. Het is fijn om te horen dat de rollerbrush eindelijk is aangekomen en dat jullie tevreden zijn met de stofzuigers, vooral de Pro 7. Onze excuses voor de moeizame communicatie en de vertraging. We begrijpen je frustratie en nemen je feedback serieus. We zijn actief bezig om onze service en communicatie te verbeteren. Nogmaals dank voor jullie geduld en steun. Hartelijke groet, Honiture Team
Maria Leal A.
Te mereces 5 estrellas por el gran producto, pero no te las pongo en el ultimo párrafo te lo explico de manera correcta y educada. El aspirador sin cable es excelente, si tienes animales en casa lo mejor de lo mejor. La potencia de succión muy buena. No levanta polvo, el tiempo de carga es un poco largo xo no hay problema porque la batería es desmontable. La diferencia entre escoba, mi antiguo aspirador con el honiture es abismal. Así que x todo esto y más la recomiendo. Problema, el servicio técnico es deplorable x no decir inexistente. La compré en enero del 2024 y en julio ya empecé a tener problemas con la batería. Necesito cambiar la batería pero no hay manera de contactar con ellos.
Response from honiture.comApr 9, 2026
Hola Maria, Gracias por tus sinceras palabras sobre el producto. Lamentamos saber que has tenido problemas con la batería y con nuestro servicio técnico. Aunque ha pasado algún tiempo, por favor escríbenos directamente a [email protected] con los detalles de tu pedido para ver si podemos hacer algo por ti. Gracias por tu comprensión. Un cordial saludo, El equipo de Honiture