honiture.comReviews of honiture.com

I would leave no stars if I could. I have been trying to resolve an issue w my x7 vacuum. After multiple emails to and from them for over a month. My vacuum has a 2 year warranty. It doesn’t pick up anything because the roller brush isn’t spinning and the light doesn’t work. I have demo them at least 5 emails w zero response. At this point I truly believe that they should replace it. I suggested that and again 5 emails later I haven’t gotten a response. This is the worst customers service that I’ve ever experienced. DO MOT BUY ANYTHING FROM THIS COMPANY!

Extremely negative experience, probably one of the worst customer service experiences I've had in quite awhile and I'm a pretty chill guy. It took over 25+ emails from there customer support team to refund me on my dead on arrival vacuum. They still wouldn't give me a refund and I was forced to contact my credit card company for a dispute. What type of company are you clowns running?

Purchased my V7 pro 2-3 months ago the small lid that holds the scent disc in broke and will not stay closed. Contacted support along with pictures, received a response 2 days later that they would not replace( honor the posted warranty) and that I COULD JUST USE TAPE TO CLOSE IT. Another company who sells a product, gets your money but does not support what it sells. Do yourself a favor and purchase local where you have a store front to return to.

Purchased a hoover. Hoover suction is not even close to this number how label stated as test been done, what I have even proof. Sent hoover back even though they should give me free return postage label as hoover is not as described paid for return postage label. Terms and conditions stated 7 working days after returned item been delivered in wearhouse, item been delivered 6 of Ocober, today is 20 of October and still no refund. Scam company avoid.

I recently purchased a vacuum cleaner direct from the website, it arrived within a few days I followed the charging instructions but whaen i went to use it although it showed 100% within 4 seconds it went to zero. I contacted them through the website reporting procedure and received a reply asking for information which I sent them. Danny replied and said it was a faulty battery and a new one would be sent. I'm now 2 weeks later and still haven't received the replacement battery. I've sent multiple emails to Danny but received no replies,I've sent messages on Facebook and Instagram with nothing except a facebook messenger reply that deals with amazon purchases that replied they couldn't help me. I'm utterly disgusted with the customer service or rather the utter lack of it. I hope someone from Honiture reads this and gets in touch with me but unfortunately I'm not holding out much hope!! I've spent a couple of hundred pounds on a vacuum cleaner that doesn't work and nobody will help me. Do not purchase from this company!! I bought the vacuum due the the reviews but sadly I've not been able to see first hand how it performs but if it's anything like it's customer service if you pardon the pun it will suck!!!!

Vacuum has an error and is faulty after only 3-4mo of use. Customer service said they would give me a new one and never responded. Avoid these scam artists at all costs.

Avoid. We moved house and the robot vacuum will not work on my dark carpets and dark wooden floors. The sensors think the dark floor is a step so the machine will not work. Contacted Honiture via email approx 10 times and they think refunding a small amount of money towards buying a new vacuum is the soloution. So now we have a robot vacuum that will not work after spending hundreds on it. And a small refund. They do not accept UK consumer laws, the only way I could get a full refund or replacement would be take them to small claims court….. NOT GOOD CUSTOMER SERVICE AT ALL. Obviously I will never purchase one of their products again after this. Sorry……

The costumer service is not helpnig! Not look a solution And they are not answer! If they not found a solution for me in 24 hours ( becouse i wait if answer near 30 days) I will write my situation on all social media sites and evrywhere i give 1 star