Jenalee D.
Terrible product and nonexistent customer service
I purchased the Honiture V8 pro robot vacuum, and it worked well for about 4 months and then would just run in circles or give an error message about not being on an even surface even though it was on hardwood floors. I tried all the ideas in the manual for fixing it but none of them worked. I tried reaching out to Honiture at least 5 times through different methods (website, different emails they provided) over several months but didn't hear back even once. This product is garbage and the company has no customer service despite offering a "warranty."
Response from honiture.comApr 7, 2026
We're sorry to hear about your experience, Jenalee. While some time has passed, we would still like to see if we can offer a goodwill gesture. Please reach out to us at [email protected] with your order details. Thank you for your understanding.


