Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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LM
My Experience with Honest Paws has been great so far! We had an issue where some of the CBD oil spilled in transit, and we received a replacement bottle as well as a treat sample immediately. The customer service was friendly and prompt.
Response from Honest PawsOct 29, 2019
This is great news! Thank you so much for the feedback and we hope you're enjoying the product! Let us know how it's going! :) -Jen
Molly
I had an order delivered that unfortunately wasn’t the product I paid for. From the time I emailed with my problem to the final response from Honest Paws customer service team (Edgar was great!), my experience was incredible. It’s nice to know that a company takes care of ifs customers and they went above and beyond to get me a replacement product ASAP! I will continue using Honest Paws because of their customer service, thank you for being awesome!
Response from Honest PawsOct 29, 2019
Hi Molly, thank you for the awesome feedback! We'll make sure to let Edgar feel appreciated for doing a great job! If there's anything else you need, you know we're here for you! -Jen
Julie L.
Jennifer did a great job assisting me with a coupon code issue. Thank you!
Response from Honest PawsSep 26, 2019
Hi Julie! Jennifer always makes sure our customers are well taken care of. Thanks for your review! We are here if you ever need anything else! -Crystal
Victoria Stewart B.
Excellent customer service- very satisfied with Neeah!!!
Response from Honest PawsSep 16, 2019
Hello Victoria! Thank you for your wonderful feedback and review. I am so happy Neeah was able to roll out the red carpet for you. Let us know if you need anything, we are always here! - Julie
Shelly
Honest Paws CBD oil totally helped my two indoor cats get back on track. One of them got outside and all of a sudden after bringing him back into the house the two cats were very aggressive towards one another, as if they didn't even know each other. This was on going for almost 2 weeks. The CBD oil stabilized them over night and I haven't had an issue since, they can finally be in the same room again. I no longer have to use the CBD oil but now I have it in case this happens again or if I need to help calm any situation. I wold highly recommend this product!
Response from Honest PawsSep 16, 2019
Hello Shelly, Thank you for your wonderful review! So glad to hear that our CBD oil helped your two cats mellow out on each other. We love hearing about customer success stories like yours. Thank you for sharing and let us know if you need anything in the future. - Julie
Doreen M.
My 13 year old medium sized mixed breed dog was experiencing some arthritis. The CBD oil from Honest Paws has helped greatly with the pain, he is much more mobile and happy now. The customer service at Honest Paws has been fabulous. Thank you.
Response from Honest PawsSep 16, 2019
Doreen, Thank you so much for your review on our product and customer service. We do our very best to make sure we are providing only the best products for our furry friends and best service by our staff. Thanks again and let us know if you need anything in the future! - Julie
Vicki G.
I started purchasing the calming biscuits and combined with the thunderjacket our dog Sammy is able to make through the stressful life events!!! And now you are making them soft and more in bag, you read my mind!!! And the personal touch with emails is like having youas a brick and mortar store next door.
Response from Honest PawsSep 16, 2019
Hello Vicki, Thank you so much for your wonderful review! We love hearing feedback and not only do we love hearing it, but we also listen and change to make sure we are giving our customers what they need and want. Thank you for being our customer. We appreciate you! - Julie
Beth Evans N.
I love Honest Paws! The customer service is great, and my anxious dogs definitely get calmer after I give them the biscuits!
Response from Honest PawsSep 16, 2019
Hello Beth, Thank you for your review! So glad that our product has helped calm your best friends. There's nothing like putting our loved ones at ease. Thank you again and let us know if you need anything in the future. - Julie
